Social Discovery Group
Social Discovery Group
1,001 – 5,000 Employees
EntertainmentMediaSocial Impact
Social Discovery Group develops social discovery, media, and entertainment platforms designed to help people connect in an increasingly digital world. Its portfolio of more than 60 communication and entertainment services reaches 500 million users across 150 countries, supported by a team of 1,200 professionals. The company also brings its professional community together through events and offers opportunities for people seeking ambitious work in a global technology and entertainment environment.

Customer Success Manager — Worldwide Remote

Customer Success Manager for Social Discovery Group’s global social discovery platforms. The role focuses on customer support, issue resolution, website promotion, and retention in a fully remote setting.

Description

  • Advise customers on questions about the company’s websites
  • Respond to customer requests promptly and effectively
  • Resolve customer issues with a focus on retention
  • Promote the company’s websites when relevant to customer needs
  • Uphold consistently high service standards

Requirements

  • Fluent English communication skills
  • Japanese, Spanish, or Chinese language skills are an advantage
  • Experience supporting international customers
  • Fast English typing skills
  • Capacity to learn quickly and process substantial amounts of information
  • Ability to assess people psychologically and respond sensitively to their emotions
  • Ability to manage challenging situations and adapt to changing circumstances
  • Ability to develop professional solutions for complex cases
  • Resilient, energetic, and proactive approach
  • Positive can-do mindset
  • Commitment to delivering outstanding service quality

Benefits

  • Full-time remote work opportunity
  • Day shift from 11:00 a.m. to 8:00 p.m. UTC+0, with Wednesdays and Thursdays off
  • 28 calendar days of vacation annually
  • Seven wellness days off per year
  • Bonuses of up to $5,000 for referring successful applicants to company positions
  • 50% reimbursement for professional training, international conferences, and meetings
  • Corporate discount on English lessons
  • Health support including up to $1,000 gross per year toward self-purchased health insurance or doctor fees when corporate medical insurance is unavailable
  • Equipped workplace and required equipment at office or coworking locations
  • Reimbursement of workplace costs up to $1,000 gross once every three years for other locations
  • Internal gamified recognition program with rewards redeemable for merchandise, team-building activities, massage certificates, and other items

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