Social Discovery Group
Social Discovery Group
1 001 – 5 000 Қызметкерлер
Әлеуметтік әсерМедиаОйын-сауық
Social Discovery Group цифрлануы қарқынды дамып келе жатқан әлемде адамдардың байланыс орнатуына көмектесуге арналған әлеуметтік танысу, медиа және ойын-сауық платформаларын әзірлейді. Компанияның 60-тан астам коммуникациялық және ойын-сауық сервисінен тұратын портфелі 150 елдегі 500 миллион пайдаланушыны қамтиды, оған 1 200 маманнан тұратын команда қолдау көрсетеді. Компания сондай-ақ іс-шаралар арқылы кәсіби қауымдастығын біріктіреді және жаһандық технологиялар мен ойын-сауық ортасында өршіл жұмыс іздейтін адамдарға мүмкіндіктер ұсынады.

Customer Success Manager — Worldwide Remote

Customer Success Manager for Social Discovery Group’s global social discovery platforms. The role focuses on customer support, issue resolution, website promotion, and retention in a fully remote setting.

Сипаттама

  • Advise customers on questions about the company’s websites
  • Respond to customer requests promptly and effectively
  • Resolve customer issues with a focus on retention
  • Promote the company’s websites when relevant to customer needs
  • Uphold consistently high service standards

Талаптар

  • Fluent English communication skills
  • Japanese, Spanish, or Chinese language skills are an advantage
  • Experience supporting international customers
  • Fast English typing skills
  • Capacity to learn quickly and process substantial amounts of information
  • Ability to assess people psychologically and respond sensitively to their emotions
  • Ability to manage challenging situations and adapt to changing circumstances
  • Ability to develop professional solutions for complex cases
  • Resilient, energetic, and proactive approach
  • Positive can-do mindset
  • Commitment to delivering outstanding service quality

Артықшылықтар

  • Full-time remote work opportunity
  • Day shift from 11:00 a.m. to 8:00 p.m. UTC+0, with Wednesdays and Thursdays off
  • 28 calendar days of vacation annually
  • Seven wellness days off per year
  • Bonuses of up to $5,000 for referring successful applicants to company positions
  • 50% reimbursement for professional training, international conferences, and meetings
  • Corporate discount on English lessons
  • Health support including up to $1,000 gross per year toward self-purchased health insurance or doctor fees when corporate medical insurance is unavailable
  • Equipped workplace and required equipment at office or coworking locations
  • Reimbursement of workplace costs up to $1,000 gross once every three years for other locations
  • Internal gamified recognition program with rewards redeemable for merchandise, team-building activities, massage certificates, and other items

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