Social Discovery Group
Social Discovery Group
1 001 – 5 000 Xodimlar
Ijtimoiy ta’sirKo‘ngilocharMedia
Social Discovery Group tobora raqamlashtirilayotgan dunyoda odamlarga muloqot o‘rnatishga yordam berishga mo‘ljallangan ijtimoiy kashfiyot, media va ko‘ngilochar platformalarni ishlab chiqadi. Kompaniyaning 60 dan ortiq aloqa va ko‘ngilochar xizmatlardan iborat portfeli 150 mamlakatdagi 500 million foydalanuvchini qamrab oladi va 1 200 nafar mutaxassisdan iborat jamoa tomonidan qo‘llab-quvvatlanadi. Shuningdek, kompaniya tadbirlar orqali professional hamjamiyatini birlashtiradi hamda global texnologiya va ko‘ngilochar muhitda katta maqsadli ish izlayotganlar uchun imkoniyatlar yaratadi.

Customer Success Manager — Worldwide Remote

Customer Success Manager for Social Discovery Group’s global social discovery platforms. The role focuses on customer support, issue resolution, website promotion, and retention in a fully remote setting.

Tavsif

  • Advise customers on questions about the company’s websites
  • Respond to customer requests promptly and effectively
  • Resolve customer issues with a focus on retention
  • Promote the company’s websites when relevant to customer needs
  • Uphold consistently high service standards

Talablar

  • Fluent English communication skills
  • Japanese, Spanish, or Chinese language skills are an advantage
  • Experience supporting international customers
  • Fast English typing skills
  • Capacity to learn quickly and process substantial amounts of information
  • Ability to assess people psychologically and respond sensitively to their emotions
  • Ability to manage challenging situations and adapt to changing circumstances
  • Ability to develop professional solutions for complex cases
  • Resilient, energetic, and proactive approach
  • Positive can-do mindset
  • Commitment to delivering outstanding service quality

Imtiyozlar

  • Full-time remote work opportunity
  • Day shift from 11:00 a.m. to 8:00 p.m. UTC+0, with Wednesdays and Thursdays off
  • 28 calendar days of vacation annually
  • Seven wellness days off per year
  • Bonuses of up to $5,000 for referring successful applicants to company positions
  • 50% reimbursement for professional training, international conferences, and meetings
  • Corporate discount on English lessons
  • Health support including up to $1,000 gross per year toward self-purchased health insurance or doctor fees when corporate medical insurance is unavailable
  • Equipped workplace and required equipment at office or coworking locations
  • Reimbursement of workplace costs up to $1,000 gross once every three years for other locations
  • Internal gamified recognition program with rewards redeemable for merchandise, team-building activities, massage certificates, and other items

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