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Social Discovery Group
Social Discovery Group
1.001 – 5.000 Angajați
DivertismentImpact socialMedia
Social Discovery Group dezvoltă platforme de socializare, media și divertisment, concepute pentru a-i ajuta pe oameni să se conecteze într-o lume din ce în ce mai digitală. Portofoliul său de peste 60 de servicii de comunicare și divertisment ajunge la 500 de milioane de utilizatori din 150 de țări, fiind susținut de o echipă de 1.200 de profesioniști. Compania își reunește, de asemenea, comunitatea profesională prin evenimente și oferă oportunități persoanelor care caută un loc de muncă ambițios într-un mediu global de tehnologie și divertisment.
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Customer Success Manager — Worldwide Remote

Customer Success Manager for Social Discovery Group’s global social discovery platforms. The role focuses on customer support, issue resolution, website promotion, and retention in a fully remote setting.

RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Advise customers on questions about the company’s websites
  • Respond to customer requests promptly and effectively
  • Resolve customer issues with a focus on retention
  • Promote the company’s websites when relevant to customer needs
  • Uphold consistently high service standards

Cerințe

  • Fluent English communication skills
  • Japanese, Spanish, or Chinese language skills are an advantage
  • Experience supporting international customers
  • Fast English typing skills
  • Capacity to learn quickly and process substantial amounts of information
  • Ability to assess people psychologically and respond sensitively to their emotions
  • Ability to manage challenging situations and adapt to changing circumstances
  • Ability to develop professional solutions for complex cases
  • Resilient, energetic, and proactive approach
  • Positive can-do mindset
  • Commitment to delivering outstanding service quality

Beneficii

  • Full-time remote work opportunity
  • Day shift from 11:00 a.m. to 8:00 p.m. UTC+0, with Wednesdays and Thursdays off
  • 28 calendar days of vacation annually
  • Seven wellness days off per year
  • Bonuses of up to $5,000 for referring successful applicants to company positions
  • 50% reimbursement for professional training, international conferences, and meetings
  • Corporate discount on English lessons
  • Health support including up to $1,000 gross per year toward self-purchased health insurance or doctor fees when corporate medical insurance is unavailable
  • Equipped workplace and required equipment at office or coworking locations
  • Reimbursement of workplace costs up to $1,000 gross once every three years for other locations
  • Internal gamified recognition program with rewards redeemable for merchandise, team-building activities, massage certificates, and other items

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