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Proesa - Cabinet de conseil, recrutement et formation
Proesa - Cabinet de conseil, recrutement et formation
11 – 50 Employees
ConsultingHR TechRecruitment
Proesa - Cabinet de conseil, recrutement et formation is a French consulting and recruitment firm working across career development, skills assessment, professional training, and talent management. Its services support both employers and jobseekers, including recruitment campaigns, candidate selection, personalized coaching, and training programs. Proesa also provides digital career and candidate portals, with a focus on inclusive tools, clear data practices, and consent throughout the hiring process. The company’s work sits at the intersection of consulting, recruitment, and HR technology.
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Customer Success Manager – EV Charging Infrastructure, Hybrid France

Own client relationships, contract performance, and service improvement for electric-vehicle charging infrastructure operations and maintenance. Coordinate stakeholders, track KPIs and SLAs, and lead action plans that improve availability and customer satisfaction.

FRFrance
€43,000 – €45,000 / year
HybridFull-timeMiddleSeniorFrench RequiredCustomer SuccessCustomer Success Manager

Description

  • Act as the main client contact for operations and maintenance topics
  • Capture client priorities and formalize requirements when contracts begin
  • Help clients use monitoring and tracking platforms
  • Establish and manage reporting and governance procedures
  • Maintain compliance with contractual obligations and service-level agreements
  • Coordinate the internal teams supporting each contract
  • Track incidents and complaints while coordinating corrective action plans
  • Organize and facilitate steering committees and performance reviews
  • Oversee KPIs and assess contract performance
  • Investigate performance shortfalls and their underlying causes
  • Review preventive and corrective maintenance data alongside hotline activity
  • Recommend measures to increase infrastructure availability and customer satisfaction
  • Explore service-development opportunities and additional client needs with the Sales Manager

Requirements

  • Master’s degree equivalent to Bac+5, preferably from an engineering or business school or a comparable program
  • Three to five years of experience in a B2B setting
  • Background in key account management, consulting, contract management, service delivery, or technical project management
  • Able to track metrics, produce reports, and evaluate performance
  • Experience operating, maintaining, or managing technical infrastructure is advantageous
  • Organized and self-directed, with strong coordination skills across multiple stakeholders
  • Able to interpret data and convert operational insights into practical action plans
  • Proficient with Excel and PowerPoint
  • Interest in digital tools and artificial intelligence solutions is beneficial

Benefits

  • 10 additional days of leave
  • Profit-sharing program
  • Health insurance coverage
  • Swile meal vouchers
  • Occasional travel to client locations
  • Significant autonomy in managing the role
  • Strong opportunities for professional growth

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