Proesa - Cabinet de conseil, recrutement et formation
Proesa - Cabinet de conseil, recrutement et formation
Proesa - Cabinet de conseil, recrutement et formation este o firmă franceză de consultanță și recrutare care activează în domeniul dezvoltării carierei, evaluării competențelor, formării profesionale și gestionării talentelor. Serviciile sale sprijină atât angajatorii, cât și persoanele aflate în căutarea unui loc de muncă și includ campanii de recrutare, selecția candidaților, coaching personalizat și programe de formare. Proesa oferă, de asemenea, portaluri digitale pentru carieră și candidați, punând accent pe instrumente incluzive, practici clare privind datele și obținerea consimțământului pe tot parcursul procesului de recrutare. Activitatea companiei se află la intersecția dintre consultanță, recrutare și tehnologia resurselor umane.

Customer Success Manager – EV Charging Infrastructure, Hybrid France

Own client relationships, contract performance, and service improvement for electric-vehicle charging infrastructure operations and maintenance. Coordinate stakeholders, track KPIs and SLAs, and lead action plans that improve availability and customer satisfaction.

Descriere

  • Act as the main client contact for operations and maintenance topics
  • Capture client priorities and formalize requirements when contracts begin
  • Help clients use monitoring and tracking platforms
  • Establish and manage reporting and governance procedures
  • Maintain compliance with contractual obligations and service-level agreements
  • Coordinate the internal teams supporting each contract
  • Track incidents and complaints while coordinating corrective action plans
  • Organize and facilitate steering committees and performance reviews
  • Oversee KPIs and assess contract performance
  • Investigate performance shortfalls and their underlying causes
  • Review preventive and corrective maintenance data alongside hotline activity
  • Recommend measures to increase infrastructure availability and customer satisfaction
  • Explore service-development opportunities and additional client needs with the Sales Manager

Cerințe

  • Master’s degree equivalent to Bac+5, preferably from an engineering or business school or a comparable program
  • Three to five years of experience in a B2B setting
  • Background in key account management, consulting, contract management, service delivery, or technical project management
  • Able to track metrics, produce reports, and evaluate performance
  • Experience operating, maintaining, or managing technical infrastructure is advantageous
  • Organized and self-directed, with strong coordination skills across multiple stakeholders
  • Able to interpret data and convert operational insights into practical action plans
  • Proficient with Excel and PowerPoint
  • Interest in digital tools and artificial intelligence solutions is beneficial

Beneficii

  • 10 additional days of leave
  • Profit-sharing program
  • Health insurance coverage
  • Swile meal vouchers
  • Occasional travel to client locations
  • Significant autonomy in managing the role
  • Strong opportunities for professional growth

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