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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Specialist – Singapore (Onsite)

Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and improving customer satisfaction.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Deliver customer support through relevant communication channels.
  • Assess customer needs and investigate existing issues to find solutions.
  • Resolve customer confusion and work toward first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to provide service that supports high customer satisfaction.
  • Build lasting customer relationships through attentive, proactive engagement.
  • Take on other duties assigned by management within the employment category and support the implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.

Requirements

  • A diploma or higher qualification in any field, including an Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree.
  • Around two years of experience in a related field is preferred; fresh graduates are welcome to apply.
  • Strong time-management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette in pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, as well as proficiency in the language of the supported market.

Benefits

  • Competitive compensation and attractive perks.
  • Comprehensive medical, insurance, and social security coverage.
  • High-quality workspaces.
  • Activities and recognition programs for employees.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • A conveniently located workplace with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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