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TDCX
TDCX
CeļojumiVeselības aprūpeViesmīlība
TDCX piedāvā klientu pieredzes risinājumus, kas palīdz uzņēmumiem sazināties ar klientiem un sniegt viņiem atbalstu vairākos kanālos. Uzņēmuma piedāvājumā uzsvērta droša un privātumu respektējoša ziņojumapmaiņa, kā arī iespēja piedalīties kopienās un grupu sarunās, lai mijiedarbība būtu organizēta un viegli pieejama. Uzņēmuma profils var būt aktuāls profesionāļiem, kuri interesējas par iespējām klientu pieredzes, komunikācijas pakalpojumu un saistīto uzņēmējdarbības atbalsta operāciju jomā.
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Vakances uzņēmumā

Customer Service Specialist – Singapore (Onsite)

Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and improving customer satisfaction.

SGSingapūraKlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Deliver customer support through relevant communication channels.
  • Assess customer needs and investigate existing issues to find solutions.
  • Resolve customer confusion and work toward first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to provide service that supports high customer satisfaction.
  • Build lasting customer relationships through attentive, proactive engagement.
  • Take on other duties assigned by management within the employment category and support the implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.

Prasības

  • A diploma or higher qualification in any field, including an Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree.
  • Around two years of experience in a related field is preferred; fresh graduates are welcome to apply.
  • Strong time-management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette in pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, as well as proficiency in the language of the supported market.

Priekšrocības

  • Competitive compensation and attractive perks.
  • Comprehensive medical, insurance, and social security coverage.
  • High-quality workspaces.
  • Activities and recognition programs for employees.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • A conveniently located workplace with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to join a global company recognized with hundreds of industry awards.

Saistītās vakances

Ameriprise Financial Services, LLC

Junior Privacy Compliance Analyst

Ameriprise Financial Services, LLC
5001 – 10 000 Darbinieki
ApdrošināšanaFinansesKonsultācijas
INIndijaHibrīdiPilna slodzeJaunākais speciālistsGrāds nav nepieciešamsNepieciešamā Valoda: angļuAtbilstība

Support privacy compliance across Ameriprise Financial’s non-U.S. asset management business, including impact assessments, access requests, and breach investigations. Help protect personal information through risk reporting, alert monitoring, and remediation tracking.

Atvērt
Whitman-Walker

Bilingual HIV Care Navigator – Whitman-Walker, Washington, DC

Whitman-Walker
201 – 500 Darbinieki
Bezpeļņas organizācijasVeselības aprūpe
USAmerikas Savienotās ValstisWAVašingtona
21 $ – 26 $ / stunda
KlātienēPilna slodzeJaunākais speciālistsVidējais līmenisNepieciešamā Valoda: amharuNepieciešamā Valoda: angļuNepieciešamā Valoda: spāņuDivvalodīgs

Support people living with HIV with care engagement, medication adherence, and referrals at Whitman-Walker in Washington, DC. Coordinate patient support across clinical teams and community services.

Atvērt