TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Specialist – Singapore (Onsite)

Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and improving customer satisfaction.

विवरण

  • Deliver customer support through relevant communication channels.
  • Assess customer needs and investigate existing issues to find solutions.
  • Resolve customer confusion and work toward first-contact resolution.
  • Coordinate with service partners and internal teams to close cases in line with service standards.
  • Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to provide service that supports high customer satisfaction.
  • Build lasting customer relationships through attentive, proactive engagement.
  • Take on other duties assigned by management within the employment category and support the implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.

आवश्यकताएँ

  • A diploma or higher qualification in any field, including an Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree.
  • Around two years of experience in a related field is preferred; fresh graduates are welcome to apply.
  • Strong time-management skills and motivation to exceed expectations.
  • Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
  • Strong communication skills, including active listening, empathy, and effective phone etiquette in pace, tone, voice quality, grammar, and articulation.
  • Comfort using computers and multiple systems, with the ability to learn new ones.
  • Excellent spoken and written English, as well as proficiency in the language of the supported market.

लाभ

  • Competitive compensation and attractive perks.
  • Comprehensive medical, insurance, and social security coverage.
  • High-quality workspaces.
  • Activities and recognition programs for employees.
  • Learning and development plans to support career growth.
  • A positive workplace culture that supports your future.
  • A conveniently located workplace with direct public transport links.
  • Flexible work arrangements.
  • Coaching and mentoring from experienced colleagues.
  • The opportunity to join a global company recognized with hundreds of industry awards.

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