Audit Director, Risk and Finance
Barclays
Lead Barclays’ Risk and Finance audit team and plan, providing independent control assurance and regulatory insight to senior stakeholders.
Deschide
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Specialist – Singapore (Onsite)
Support TDCX customers across communication channels by resolving issues, aiming for first-contact resolution, and improving customer satisfaction.
Descriere
- Deliver customer support through relevant communication channels.
- Assess customer needs and investigate existing issues to find solutions.
- Resolve customer confusion and work toward first-contact resolution.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to provide service that supports high customer satisfaction.
- Build lasting customer relationships through attentive, proactive engagement.
- Take on other duties assigned by management within the employment category and support the implementation, maintenance, and ongoing improvement of TDCX’s Quality Management System.
Cerințe
- A diploma or higher qualification in any field, including an Advanced/Higher/Graduate Diploma, bachelor’s, postgraduate, professional, or master’s degree.
- Around two years of experience in a related field is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and motivation to exceed expectations.
- Ability to multitask and use customer-provided information to tailor responses and actions to individual needs.
- Strong communication skills, including active listening, empathy, and effective phone etiquette in pace, tone, voice quality, grammar, and articulation.
- Comfort using computers and multiple systems, with the ability to learn new ones.
- Excellent spoken and written English, as well as proficiency in the language of the supported market.
Beneficii
- Competitive compensation and attractive perks.
- Comprehensive medical, insurance, and social security coverage.
- High-quality workspaces.
- Activities and recognition programs for employees.
- Learning and development plans to support career growth.
- A positive workplace culture that supports your future.
- A conveniently located workplace with direct public transport links.
- Flexible work arrangements.
- Coaching and mentoring from experienced colleagues.
- The opportunity to join a global company recognized with hundreds of industry awards.
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