Technical Sales Graduate – HPE, Sydney
Hewlett Packard Enterprise
Join HPE’s Sydney team to develop network, cloud, AI, and data center solutions. Support account teams and move customer opportunities from qualification through close.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist at TDCX - Singapore On-site
Support TDCX customers across communication channels by resolving issues, coordinating case closure, and delivering service that strengthens customer satisfaction.
Description
- Support customers through relevant communication channels.
- Assess customer needs and investigate existing issues to develop suitable solutions.
- Resolve confusion and aim for first-contact resolution.
- Coordinate with service partners and internal teams to close cases within service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that maximizes customer satisfaction.
- Build lasting customer relationships through proactive, attentive support.
- Complete additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX's Quality Management System.
Requirements
- Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, postgraduate diploma, professional degree, master's degree, or equivalent qualification in any field.
- Related work experience of around two years is preferred, while fresh graduates are encouraged to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer information to tailor responses and actions to specific needs.
- Strong communication skills, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Competitive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development plans for career growth.
- Positive workplace culture supporting future opportunities.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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