TDCX
TDCX
TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.

Customer Service Specialist at TDCX - Singapore On-site

Support TDCX customers across communication channels by resolving issues, coordinating case closure, and delivering service that strengthens customer satisfaction.

Descriere

  • Support customers through relevant communication channels.
  • Assess customer needs and investigate existing issues to develop suitable solutions.
  • Resolve confusion and aim for first-contact resolution.
  • Coordinate with service partners and internal teams to close cases within service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow established procedures to deliver service that maximizes customer satisfaction.
  • Build lasting customer relationships through proactive, attentive support.
  • Complete additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX's Quality Management System.

Cerințe

  • Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, postgraduate diploma, professional degree, master's degree, or equivalent qualification in any field.
  • Related work experience of around two years is preferred, while fresh graduates are encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer information to tailor responses and actions to specific needs.
  • Strong communication skills, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Beneficii

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development plans for career growth.
  • Positive workplace culture supporting future opportunities.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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