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Customer Service Specialist at TDCX - Singapore On-site
Support TDCX customers across communication channels by resolving issues, coordinating case closure, and delivering service that strengthens customer satisfaction.
विवरण
- Support customers through relevant communication channels.
- Assess customer needs and investigate existing issues to develop suitable solutions.
- Resolve confusion and aim for first-contact resolution.
- Coordinate with service partners and internal teams to close cases within service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver service that maximizes customer satisfaction.
- Build lasting customer relationships through proactive, attentive support.
- Complete additional management-assigned duties within the employment category and help implement, maintain, and continuously improve TDCX's Quality Management System.
आवश्यकताएँ
- Diploma, Advanced/Higher/Graduate Diploma, bachelor's degree, postgraduate diploma, professional degree, master's degree, or equivalent qualification in any field.
- Related work experience of around two years is preferred, while fresh graduates are encouraged to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer information to tailor responses and actions to specific needs.
- Strong communication skills, including active listening, empathy, phone etiquette, appropriate pace and tone, voice quality, grammar, and clear articulation.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Competitive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Employee activities and recognition programs.
- Structured learning and development plans for career growth.
- Positive workplace culture supporting future opportunities.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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