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TDCX
TDCX
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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
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Customer Service Representative – Singapore (Onsite) | TDCX

Support customers across multiple communication channels as a Customer Service Representative at TDCX in Singapore. Resolve issues, coordinate case closure, and help improve the customer experience.

SGSingaporeOn-siteFull-timeJuniorMiddleEnglish RequiredCustomer Support

Description

  • Support customers through all relevant communication channels with a high standard of service
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer concerns clearly and aim for resolution during the first contact
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience
  • Deliver support in accordance with established procedures to promote customer satisfaction
  • Develop lasting customer relationships and create positive interactions through proactive service
  • Complete additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System

Requirements

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are also encouraged to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Benefits

  • Attractive remuneration package with additional perks
  • Broad medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible work arrangements
  • Expert coaching and mentoring
  • The chance to work for a global company recognized with hundreds of industry awards

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