TDCX
TDCX
TDCX ग्राहक अनुभव समाधान प्रदान करता है, जो व्यवसायों को कई माध्यमों के जरिए अपने ग्राहकों से संवाद करने और उन्हें सहायता देने में मदद करते हैं। इसकी सेवाओं में सुरक्षित और निजता-सचेत संदेश-व्यवस्था पर जोर दिया जाता है, साथ ही समुदाय की भागीदारी और समूह वार्तालापों की सुविधा भी मिलती है, जिससे संवाद व्यवस्थित और सुलभ बने रहते हैं। कंपनी की प्रोफ़ाइल ग्राहक अनुभव, संचार सेवाओं और संबंधित व्यावसायिक सहायता संचालन में अवसर तलाशने वाले पेशेवरों के लिए उपयोगी हो सकती है।

Customer Service Representative – Singapore (Onsite) | TDCX

Support customers across multiple communication channels as a Customer Service Representative at TDCX in Singapore. Resolve issues, coordinate case closure, and help improve the customer experience.

विवरण

  • Support customers through all relevant communication channels with a high standard of service
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer concerns clearly and aim for resolution during the first contact
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience
  • Deliver support in accordance with established procedures to promote customer satisfaction
  • Develop lasting customer relationships and create positive interactions through proactive service
  • Complete additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System

आवश्यकताएँ

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are also encouraged to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

लाभ

  • Attractive remuneration package with additional perks
  • Broad medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible work arrangements
  • Expert coaching and mentoring
  • The chance to work for a global company recognized with hundreds of industry awards

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