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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative – Singapore (Onsite) | TDCX

Support customers across multiple communication channels as a Customer Service Representative at TDCX in Singapore. Resolve issues, coordinate case closure, and help improve the customer experience.

SGSingapurOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Support customers through all relevant communication channels with a high standard of service
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer concerns clearly and aim for resolution during the first contact
  • Coordinate follow-ups with service partners and internal teams to close cases in line with service standards
  • Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience
  • Deliver support in accordance with established procedures to promote customer satisfaction
  • Develop lasting customer relationships and create positive interactions through proactive service
  • Complete additional duties assigned by management within the employment category while supporting the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System

Talablar

  • A Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, or equivalent qualification in any field
  • Around two years of relevant work experience is preferred, while fresh graduates are also encouraged to apply
  • Strong time-management skills and the drive to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions to individual needs
  • Strong communication abilities, including active listening, empathy, and professional phone etiquette across pace, tone, voice quality, grammar, and articulation
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools
  • Excellent spoken and written English, along with proficiency in the language of the supported market

Imtiyozlar

  • Attractive remuneration package with additional perks
  • Broad medical, insurance, and social security coverage
  • World-class workplace facilities
  • Employee engagement activities and recognition programs
  • Structured learning and development opportunities for career progression
  • Positive workplace culture focused on supporting your future
  • Convenient location with direct public transport connections
  • Flexible work arrangements
  • Expert coaching and mentoring
  • The chance to work for a global company recognized with hundreds of industry awards

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LogistikaSog‘liqni saqlashTa’lim
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OfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMoliyaviy rejalashtirish va tahlil

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