Data Analyst – Springer Nature, Lisbon (On-site)
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Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative – Philippines Onsite
TDCX is hiring a full-time, onsite Customer Service Representative in the Philippines to assist customers across communication channels. The role focuses on resolving issues, closing cases, and improving customer satisfaction.
Description
- Deliver high-quality customer support through the relevant communication channels.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Drive first-contact resolution and coordinate timely follow-up with service partners and internal teams to close cases.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and the customer experience.
- Follow established procedures to deliver service that supports high customer satisfaction.
- Develop lasting customer relationships and consistently exceed expectations.
- Handle additional duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any discipline.
- Two years of relevant experience is preferred; fresh graduates are welcome to apply.
- Strong time-management skills and a drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication abilities, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new platforms.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Attractive compensation and additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Engaging activities and employee recognition programs.
- Structured learning and development opportunities for career progression.
- A positive workplace culture focused on supporting your future.
- Convenient location with direct public transportation connections.
- Flexible work arrangements.
- Expert coaching and mentoring in your field.
- Opportunity to join a global company recognized with hundreds of industry awards.
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