Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
Open
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Representative at TDCX - Philippines Onsite
Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. This full-time onsite role in the Philippines focuses on first-contact resolution, effective follow-up, and service-quality standards.
Description
- Deliver high-quality customer support through the communication channels relevant to the service.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering service that supports strong customer satisfaction.
- Develop lasting customer relationships and consistently work to exceed expectations.
- Complete other management-assigned duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.
Requirements
- A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
- Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
- Strong time-management abilities and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Competitive compensation with additional perks.
- Medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- A positive workplace culture designed to support the future.
- Convenient location with direct public transportation connections.
- Flexible working options.
- Expert coaching and mentoring.
- Opportunity to work for a globally recognized company with hundreds of industry awards.
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