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TDCX
TDCX
Mehmondo‘stlikSayohatSog‘liqni saqlash
TDCX kompaniyalarga mijozlari bilan bir nechta kanallar orqali muloqot qilish va ularga xizmat ko‘rsatishda yordam berishga mo‘ljallangan mijozlar tajribasi yechimlarini taqdim etadi. Uning xizmatlari xavfsiz va maxfiylikni hisobga oladigan xabar almashishga e’tibor qaratadi, shu bilan birga muloqotlarni tartibli va qulay saqlashga yordam beradigan hamjamiyat ishtiroki hamda guruh suhbatlarini qo‘llab-quvvatlaydi. Kompaniya profili mijozlar tajribasi, kommunikatsiya xizmatlari va tegishli biznesni qo‘llab-quvvatlash operatsiyalaridagi imkoniyatlarni izlayotgan mutaxassislar uchun qiziqarli bo‘lishi mumkin.
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Customer Service Representative at TDCX - Philippines Onsite

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. This full-time onsite role in the Philippines focuses on first-contact resolution, effective follow-up, and service-quality standards.

PHFilippinOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver high-quality customer support through the communication channels relevant to the service.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow established procedures while delivering service that supports strong customer satisfaction.
  • Develop lasting customer relationships and consistently work to exceed expectations.
  • Complete other management-assigned duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.

Talablar

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management abilities and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Imtiyozlar

  • Competitive compensation with additional perks.
  • Medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture designed to support the future.
  • Convenient location with direct public transportation connections.
  • Flexible working options.
  • Expert coaching and mentoring.
  • Opportunity to work for a globally recognized company with hundreds of industry awards.

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