TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Representative at TDCX - Philippines Onsite

Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. This full-time onsite role in the Philippines focuses on first-contact resolution, effective follow-up, and service-quality standards.

Сипаттама

  • Deliver high-quality customer support through the communication channels relevant to the service.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
  • Follow established procedures while delivering service that supports strong customer satisfaction.
  • Develop lasting customer relationships and consistently work to exceed expectations.
  • Complete other management-assigned duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.

Талаптар

  • A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
  • Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
  • Strong time-management abilities and the drive to exceed expectations.
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
  • Strong communication skills, including active listening, empathy, and professional phone etiquette.
  • Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Competitive compensation with additional perks.
  • Medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career progression.
  • A positive workplace culture designed to support the future.
  • Convenient location with direct public transportation connections.
  • Flexible working options.
  • Expert coaching and mentoring.
  • Opportunity to work for a globally recognized company with hundreds of industry awards.

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