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Customer Service Representative at TDCX - Philippines Onsite
Support TDCX customers across multiple communication channels by resolving issues, closing cases, and improving satisfaction. This full-time onsite role in the Philippines focuses on first-contact resolution, effective follow-up, and service-quality standards.
विवरण
- Deliver high-quality customer support through the communication channels relevant to the service.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Pursue first-contact resolution and coordinate follow-up with service partners and internal teams to close cases within service standards.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experiences.
- Follow established procedures while delivering service that supports strong customer satisfaction.
- Develop lasting customer relationships and consistently work to exceed expectations.
- Complete other management-assigned duties within the role and contribute to the effective implementation, maintenance, and ongoing improvement of TDCX's Quality Management System.
आवश्यकताएँ
- A diploma, advanced or higher diploma, graduate diploma, bachelor's degree, postgraduate diploma, professional degree, or master's degree in any field.
- Two years of relevant experience is preferred; fresh graduates are also encouraged to apply.
- Strong time-management abilities and the drive to exceed expectations.
- Ability to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
लाभ
- Competitive compensation with additional perks.
- Medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career progression.
- A positive workplace culture designed to support the future.
- Convenient location with direct public transportation connections.
- Flexible working options.
- Expert coaching and mentoring.
- Opportunity to work for a globally recognized company with hundreds of industry awards.
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