Toyota (GB) plc
Toyota (GB) plc
201 – 500 Employees
ConsultingInsuranceLogistics
Toyota (GB) plc is Toyota’s British subsidiary, supporting the marketing and sale of Toyota vehicles across the UK. Its product range covers family cars, small cars, SUVs and commercial vehicles, with powertrain options including hybrid, plug-in hybrid, battery electric and hydrogen fuel cell models. Alongside vehicle sales, the company provides finance, insurance, purchasing and leasing options for individual customers and business fleets. Its work also includes connected vehicle services such as the MyToyota app, reflecting Toyota’s focus on practical vehicle management, technological development and lower-emission mobility.

Customer Outcomes Executive – Toyota Financial Services, Epsom (Hybrid)

Support customers in arrears at Toyota Financial Services by developing affordable repayment solutions and delivering compliant, empathetic care.

Description

  • Support customers experiencing arrears with effective assistance.
  • Deliver financial support promptly and efficiently.
  • Manage customer accounts and resolve issues according to Toyota Financial Services policies and procedures.
  • Work with customers to develop suitable solutions, including affordable repayment plans.
  • Assess customers’ financial circumstances while maintaining high standards of care.
  • Apply Consumer Duty requirements throughout collections activity.
  • Treat vulnerable customers fairly and appropriately.
  • Handle queries and concerns ethically with a customer-focused approach.

Requirements

  • Demonstrated experience in customer service, collections, or financial services.
  • Prior experience handling arrears, collections, and vulnerable customers.
  • Strong knowledge of Consumer Duty requirements in a financial services setting.
  • Excellent communication and interpersonal abilities, with empathy for customers facing financial difficulty.
  • Self-motivated and capable of working effectively with minimal supervision.
  • Adaptable approach to responsibilities and changing duties.
  • High level of accuracy and attention to detail.
  • Collaborative team member who can work effectively with other departments.
  • Strong organisation and time management skills.

Benefits

  • Hybrid schedule with two office days and three days working from a location of your choice.
  • Access to Toyota and Lexus car schemes for you and your family.
  • Pension scheme with up to 6% employee and 15% employer contributions.
  • 25 days of annual leave, increasing with service, plus an option to purchase additional holiday.
  • Private medical healthcare for employees, partners or spouses, and dependent children, including Digital GP access.
  • Group Income Protection through Aviva, with physical, mental, and financial wellbeing services.
  • Employee Assistance Programme.
  • Eye tests.
  • Onsite gym, Sports and Social Club, and flu vaccinations.
  • Monthly wellbeing hour and additional initiatives supporting physical and mental health, diversity, equity, and inclusion.
  • Dress for your day policy.
  • Eco HQ with free parking and an onsite restaurant.
  • Two paid volunteering days each year.
  • Reward Gateway voucher discounts.
  • Flexible working scheme and flexible working discussions during interviews.
  • Regular one-to-ones with your manager and quarterly personal development reviews.
  • Learning and development support, including LinkedIn Learning courses.
  • £250 contribution toward learning something new outside work, plus annual events such as summer, barbecue, Christmas, and Countdown to Christmas events.
  • fields

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