RZ HR Studio
RZ HR Studio
RZ HR Studio is a recruitment and HR technology company that helps candidates discover remote-first opportunities with startups and growing companies. Its talent network and hiring platform use curated matching to connect one candidate profile with multiple potential roles across client organizations, including positions in e-commerce, design, operations, and marketing. Successful candidates contract directly with the hiring company, while RZ HR Studio does not charge candidates fees.

DTC eCommerce Operations Manager

Lead operations for a growing physical-product DTC eCommerce brand, spanning supply chain, fulfillment, people, and processes. Build SOPs, systems, reporting, and accountability across the business.

Description

  • Run daily operations and address bottlenecks early
  • Create and implement SOPs, workflows, and systems in Notion
  • Oversee supply chain, inventory, purchasing, logistics, 3PLs, and fulfillment
  • Help lead customer service and cross-functional teams
  • Support hiring, onboarding, team accountability, and performance management
  • Manage projects from concept through delivery with limited founder involvement
  • Develop reporting and KPIs that give leadership clear operational visibility
  • Coordinate with suppliers, manufacturers, 3PLs, and other external partners

Requirements

  • Hands-on, in-house experience operating a physical-product DTC or eCommerce brand
  • At least three years in operations, general management, or a similar leadership position
  • Experience spanning multiple business functions rather than a single department
  • Strong experience with supply chain, inventory, fulfillment, and 3PLs
  • A track record of creating SOPs and processes that scale
  • Experience hiring and managing teams and holding them accountable
  • Strong analytical and problem-solving abilities
  • Experience in health, wellness, supplements, or nutrition is a strong plus
  • Experience working directly with founders at a high-growth DTC company is a strong plus
  • A background as Head of Operations, General Manager, COO, or Chief of Staff is a strong plus

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