Intuitive
Intuitive
Intuitive develops surgical technology for minimally invasive care, best known for the da Vinci Surgical Systems. The company works with surgeons, physicians, and operating-room teams through structured training and simulation programs designed to support the adoption of robotic-assisted procedures. Its digital tools include the da Vinci Hub for visual collaboration and learning and SimNow for surgical training. With a focus on healthcare innovation and measurable clinical education, Intuitive continues to explore technologies that can expand the possibilities of surgical care and contribute to improved patient outcomes.

Information Systems Engineer, Italy

Install, configure, and support Intuitive’s digital systems for robotic-assisted surgery. Provide technical service to customers and field engineers across Italy, Spain, and other markets.

Description

  • Install and support Intuitive digital products
  • Check remote connections and confirm system installations
  • Install digital products on customer premises or in cloud environments
  • Configure servers, networks, and services
  • Carry out occasional physical system installations as needed
  • Help activate digital features on da Vinci® systems
  • Provide technical assistance to customers and Intuitive employees
  • Conduct maintenance inspections and complete upgrades or updates
  • Diagnose and repair digital products and related equipment failures
  • Keep installed system configurations accurate
  • Support trade show activities
  • Provide remote assistance to Intuitive Field Engineers
  • Maintain records such as Field Activity Reports, Return Material Authorizations, and complaint tickets
  • Respond promptly to reported issues and support customers effectively
  • Recommend process and efficiency improvements

Requirements

  • At least 4–7 years of field service experience; medical systems experience is preferred
  • Demonstrated ability to troubleshoot medical software systems
  • Strong written and spoken communication skills
  • English plus the language spoken in Italy or Spain; proficiency in both is preferred
  • Experience administering Windows operating systems and servers
  • Ability to install and wire PC hardware professionally across different configurations
  • Strong administrative and record-keeping skills
  • Strong analytical, troubleshooting, and debugging abilities
  • Ability to work independently and stay focused while working remotely
  • Ability to manage work effectively with moderate supervision
  • Preferred: experience installing and configuring hardware and software
  • Preferred: experience installing healthcare or medical systems
  • Preferred: LDAP configuration and troubleshooting experience
  • Preferred: SQL administration and troubleshooting experience
  • Preferred: knowledge of core IT technologies, including networks, operating systems, databases, access controls, and IT operations
  • Ability to enter surgical and other patient care areas
  • Willingness to travel up to 25%, including on short notice at times
  • Ability to lift 50 pounds

Benefits

  • Remote work arrangement intended for work outside the office
  • Onsite attendance when requested by the manager
  • Company investment in employees’ long-term growth and development
  • Equal employment opportunities
  • Inclusive and diverse workplace culture
  • Opportunities for customer-facing travel

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