Expleo Group
Expleo Group
Expleo Group is a global engineering, technology, and consulting partner helping organizations transform operations, develop complex products, and improve manufacturing and quality processes. Its work spans consulting, defense, and logistics, with capabilities in artificial intelligence, digitalization, and cybersecurity. Founded in 1966, Expleo combines more than five decades of experience with a team of 18,000 experts working across 29 countries to support innovation and operational performance.

German-Speaking Technical Support Specialist

Resolve automotive support requests, escalate complex issues and translate German documentation for Expleo Group. Maintain support records and knowledge bases while helping ensure business continuity.

Description

  • Review incoming support requests and identify suitable solutions using available information and technical skills.
  • Escalate unresolved Level 1 requests to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while processing requests.
  • Cover support requests assigned to absent colleagues to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Assess warranty cost when handling requests and recommend part replacement when needed.
  • Suggest creating or updating knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

Requirements

  • Hold a technical university degree, preferably in automotive, mechanical, or electrical/electronics engineering.
  • Speak German fluently.
  • Have intermediate to advanced English proficiency.
  • Have an interest in the automotive industry.
  • Bring entry-level experience.

Benefits

  • Benefit platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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