Expleo Group
Expleo Group
Expleo Group ir globāls inženierzinātņu, tehnoloģiju un konsultāciju partneris, kas palīdz organizācijām pārveidot darbību, izstrādāt sarežģītus produktus un uzlabot ražošanas un kvalitātes procesus. Uzņēmuma darbība aptver konsultācijas, aizsardzības nozari un loģistiku, bet tā kompetences ietver mākslīgo intelektu, digitalizāciju un kiberdrošību. Expleo, kas dibināts 1966. gadā, apvieno vairāk nekā piecu gadu desmitu pieredzi ar 18 000 ekspertu komandu, kas strādā 29 valstīs, lai atbalstītu inovācijas un darbības rezultātus.

German-Speaking Technical Support Specialist

Resolve automotive support requests, escalate complex issues and translate German documentation for Expleo Group. Maintain support records and knowledge bases while helping ensure business continuity.

Apraksts

  • Review incoming support requests and identify suitable solutions using available information and technical skills.
  • Escalate unresolved Level 1 requests to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while processing requests.
  • Cover support requests assigned to absent colleagues to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Assess warranty cost when handling requests and recommend part replacement when needed.
  • Suggest creating or updating knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

Prasības

  • Hold a technical university degree, preferably in automotive, mechanical, or electrical/electronics engineering.
  • Speak German fluently.
  • Have intermediate to advanced English proficiency.
  • Have an interest in the automotive industry.
  • Bring entry-level experience.

Priekšrocības

  • Benefit platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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