Expleo Group
Expleo Group
Expleo Group — ұйымдарға операцияларын түрлендіруге, күрделі өнімдер әзірлеуге және өндіріс пен сапа процестерін жетілдіруге көмектесетін жаһандық инженерлік, технологиялық және консалтингтік серіктес. Компанияның қызметі консалтинг, қорғаныс және логистика салаларын қамтиды, сондай-ақ жасанды интеллект, цифрландыру және киберқауіпсіздік бағыттарындағы мүмкіндіктерді біріктіреді. 1966 жылы құрылған Expleo инновациялар мен операциялық тиімділікті қолдау үшін 29 елде жұмыс істейтін 18 000 сарапшыдан тұратын командасының тәжірибесін пайдаланады.

German-Speaking Technical Support Specialist

Resolve automotive support requests, escalate complex issues and translate German documentation for Expleo Group. Maintain support records and knowledge bases while helping ensure business continuity.

Сипаттама

  • Review incoming support requests and identify suitable solutions using available information and technical skills.
  • Escalate unresolved Level 1 requests to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while processing requests.
  • Cover support requests assigned to absent colleagues to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Assess warranty cost when handling requests and recommend part replacement when needed.
  • Suggest creating or updating knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

Талаптар

  • Hold a technical university degree, preferably in automotive, mechanical, or electrical/electronics engineering.
  • Speak German fluently.
  • Have intermediate to advanced English proficiency.
  • Have an interest in the automotive industry.
  • Bring entry-level experience.

Артықшылықтар

  • Benefit platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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