Expleo Group
Expleo Group
Expleo Group एक वैश्विक इंजीनियरिंग, प्रौद्योगिकी और परामर्श साझेदार है, जो संगठनों को अपने संचालन में बदलाव लाने, जटिल उत्पाद विकसित करने तथा विनिर्माण और गुणवत्ता प्रक्रियाओं में सुधार करने में सहायता करता है। इसका कार्य परामर्श, रक्षा और लॉजिस्टिक्स के क्षेत्रों तक फैला है, जिसमें कृत्रिम बुद्धिमत्ता, डिजिटल रूपांतरण और साइबर सुरक्षा जैसी क्षमताएँ शामिल हैं। 1966 में स्थापित Expleo, 29 देशों में काम कर रहे 18,000 विशेषज्ञों की टीम के साथ पांच दशकों से अधिक के अनुभव को जोड़कर नवाचार और परिचालन प्रदर्शन को समर्थन देता है।

German-Speaking Technical Support Specialist

Resolve automotive support requests, escalate complex issues and translate German documentation for Expleo Group. Maintain support records and knowledge bases while helping ensure business continuity.

विवरण

  • Review incoming support requests and identify suitable solutions using available information and technical skills.
  • Escalate unresolved Level 1 requests to the appropriate technical team under established procedures.
  • Track support requests from receipt through resolution and closure.
  • Notify the manager promptly about incidents identified while processing requests.
  • Cover support requests assigned to absent colleagues to help maintain business continuity.
  • Translate support requests and other documents when asked by the manager.
  • Follow internal procedures and work instructions.
  • Assess warranty cost when handling requests and recommend part replacement when needed.
  • Suggest creating or updating knowledge base entries and databases.
  • Follow the client’s quality management system requirements.

आवश्यकताएँ

  • Hold a technical university degree, preferably in automotive, mechanical, or electrical/electronics engineering.
  • Speak German fluently.
  • Have intermediate to advanced English proficiency.
  • Have an interest in the automotive industry.
  • Bring entry-level experience.

लाभ

  • Benefit platform.
  • Holiday voucher.
  • Private medical insurance.
  • Performance bonus.
  • Easter and Christmas bonuses.
  • Employee referral bonus.
  • Bookster subscription.
  • Work-from-home options, depending on the project.

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