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Nordic Consumer Service Specialist
Manage business customer orders, enquiries and deliveries across the Nordic region at Electrolux Group. Use SAP and customer service systems to support fulfilment and service performance.
विवरण
- Serve as the primary contact for assigned business customers.
- Answer email and phone enquiries about orders, stock, deliveries, pricing and product specifications.
- Process, plan and track orders accurately and efficiently.
- Track delivery reliability and flag potential issues early.
- Coordinate actions to meet customer expectations.
- Work with internal teams and external customers to resolve issues and complete order fulfilment.
- Handle customer requests, complaints and operational challenges.
- Use SAP, C4C and Genesys for customer interactions and daily operations.
- Track SLAs and KPIs and contribute to Lean initiatives.
- Take part in customer meetings and team activities.
- Share insights to strengthen service delivery across the Nordic region.
आवश्यकताएँ
- Bring strong customer service and communication skills.
- Be fluent in written and spoken Swedish and Finnish.
- Have a good command of English.
- Have experience or knowledge in supply chain operations, order management, logistics or customer fulfilment.
- Know SAP.
- Experience with C4C or Genesys is an advantage.
- Have intermediate Microsoft Office skills, particularly in Excel.
- Have strong numerical skills and be able to interpret operational data and performance indicators.
- Experience with Lean principles and continuous improvement is an advantage.
- Be well organised and attentive to detail.
- Be able to prioritise tasks effectively.
- Be able to build productive relationships with colleagues and stakeholders.
लाभ
- Hybrid work with flexibility to work remotely.
- Opportunities to develop skills.
- A collaborative international work environment.
- Opportunities to share knowledge and contribute to continuous improvement.
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