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Electrolux Group
Electrolux Group
Comerț cu amănuntulIndustria prelucrătoare
Electrolux Group este o companie multinațională suedeză care produce și distribuie electrocasnice, deservind piețe din Europa, America de Nord, America Latină și Asia. Produsele sale sunt concepute pentru durabilitate, eficiență, economisirea energiei și un stil de viață cotidian mai sustenabil. Compania își combină expertiza în domeniul electrocasnicelor cu automatizarea și transformarea digitală, creând oportunități pentru persoanele care apreciază inovația, asumarea responsabilității și răspunderea pentru rezultate. Electrolux Group promovează, de asemenea, diversitatea și incluziunea în mediul său de lucru multicultural, oferind oportunități de carieră în mai multe regiuni și domenii funcționale.
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Locurile de muncă ale companiei

Nordic Consumer Service Specialist

Manage business customer orders, enquiries and deliveries across the Nordic region at Electrolux Group. Use SAP and customer service systems to support fulfilment and service performance.

SESuediaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: finlandezăLimbă Obligatorie: suedezăGeneral

Descriere

  • Serve as the primary contact for assigned business customers.
  • Answer email and phone enquiries about orders, stock, deliveries, pricing and product specifications.
  • Process, plan and track orders accurately and efficiently.
  • Track delivery reliability and flag potential issues early.
  • Coordinate actions to meet customer expectations.
  • Work with internal teams and external customers to resolve issues and complete order fulfilment.
  • Handle customer requests, complaints and operational challenges.
  • Use SAP, C4C and Genesys for customer interactions and daily operations.
  • Track SLAs and KPIs and contribute to Lean initiatives.
  • Take part in customer meetings and team activities.
  • Share insights to strengthen service delivery across the Nordic region.

Cerințe

  • Bring strong customer service and communication skills.
  • Be fluent in written and spoken Swedish and Finnish.
  • Have a good command of English.
  • Have experience or knowledge in supply chain operations, order management, logistics or customer fulfilment.
  • Know SAP.
  • Experience with C4C or Genesys is an advantage.
  • Have intermediate Microsoft Office skills, particularly in Excel.
  • Have strong numerical skills and be able to interpret operational data and performance indicators.
  • Experience with Lean principles and continuous improvement is an advantage.
  • Be well organised and attentive to detail.
  • Be able to prioritise tasks effectively.
  • Be able to build productive relationships with colleagues and stakeholders.

Beneficii

  • Hybrid work with flexibility to work remotely.
  • Opportunities to develop skills.
  • A collaborative international work environment.
  • Opportunities to share knowledge and contribute to continuous improvement.

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