Vision RT Ltd
Vision RT Ltd
Vision RT Ltd develops surface-guided radiation therapy technology for modern oncology care. Its 3D surface imaging solutions, including AlignRT and DoseRT, support radiotherapy teams with patient positioning, motion management, and real-time dose visualization. The company’s systems are used in more than 3,000 installations worldwide, helping cancer hospitals improve the precision, safety, and efficiency of treatment workflows. Founded in 2001, Vision RT brings together healthcare and manufacturing expertise to advance technologies used by radiotherapy professionals.

Field Service Engineer, IT Systems

Install and support Vision RT radiation therapy systems at customer sites across ASEAN. Troubleshoot Windows, networking, hardware, and clinical deployment issues, with frequent travel.

Description

  • Install and maintain Vision RT products at customer sites, from commissioning through ongoing support.
  • Survey sites and determine installation requirements and readiness.
  • Resolve software, hardware, operating system, and connectivity issues remotely and on site.
  • Carry out preventative maintenance, upgrades, software updates, and product enhancements.
  • Configure and troubleshoot Microsoft Windows systems and connected devices.
  • Work with customer IT teams to resolve network connectivity and communications problems.
  • Keep service documentation, installation records, maintenance reports, and customer activity logs up to date.
  • Provide responsive, professional service and build strong customer relationships.
  • Travel across ASEAN, and occasionally to other regions, for installations, maintenance, training, and customer requests.
  • Complete physical installations, including mounting wall monitors and routing communication cables up to 50 metres, while meeting safety and quality standards.
  • Coordinate with third-party contractors in construction, hospital, and clinical settings.
  • Work evenings and occasional weekends when needed.
  • Travel to customer sites at short notice when business or customer needs require it.

Requirements

  • Working knowledge of Microsoft Windows, including configuration, Device Manager, disk and storage management, BIOS and firmware, services, security settings, and Event Viewer.
  • Experience diagnosing and resolving software, operating system, and hardware issues in a customer-facing role.
  • Understanding of networking fundamentals, including IP addressing, VLANs, DNS, DHCP, firewalls, security principles, protocols, and ports.
  • Experience diagnosing connectivity issues using ping, tracert, ipconfig, and remote support applications.
  • Knowledge of cybersecurity practices, endpoint protection, system hardening, and customer IT security requirements.
  • Solid PC hardware skills, including component replacement, peripheral setup, troubleshooting, connectivity, and performance.
  • Experience providing technical support remotely and on site.
  • Ability to work independently and manage priorities across multiple customer locations.
  • Ability to interpret technical documentation and follow installation, maintenance, and service procedures.
  • Willingness to travel frequently, including overnight and occasional weekend trips, for up to 90% of working time.
  • Ability to work safely on ladders and in construction, hospital, and clinical settings, following PPE and site safety requirements.
  • Desirable: Experience supporting Microsoft Windows Server environments.
  • Desirable: Basic knowledge of SQL databases and database connectivity.
  • Desirable: Familiarity with RAID technologies and storage systems.
  • Desirable: Experience with healthcare technology, medical devices, radiotherapy, medical imaging, or other regulated technical environments.
  • Desirable: Relevant technical certifications, such as CompTIA A+, Microsoft certifications, or equivalent recognised qualifications.

Benefits

  • Overtime and travel pay opportunities.
  • Scheduled periods without travel for administration, training, professional development, and other business needs.
  • Equal employment and development opportunities regardless of race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.

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