Head of Content and Course Design
EF Education First Teachers
Lead K–12 curriculum development and course production at Efekta Education, overseeing digital and print learning workflows across international markets.
Open
Preply is an education marketplace for personalized, live learning. Its platform helps learners find professional tutors for one-to-one lessons in languages and other subjects, with tools for tutor discovery, reviews, scheduling, secure payments, mobile learning, and progress tracking. Preply also supports corporate language training, giving individuals and organizations flexible ways to build practical and exam-focused skills.
Customer Care Specialist – India (Remote)
Provide written customer support to Preply’s global language-learning community through live chat, email, and social channels. Resolve issues, strengthen customer satisfaction, and relay user insights to product teams.
Description
- Handle customer questions and resolve support issues
- Escalate recurring problem areas to the appropriate team
- Promote a consistently positive customer experience
- Gather, organize, and monitor user feedback
- Partner with product teams on issue resolution and customer insight sharing
- Advocate for Preply users through clear written communication
Requirements
- Prior experience supporting customers through live chat
- Fluent English communication skills
- Strong technical aptitude and analytical judgment
- Capacity to develop proactive, creative solutions
- Excellent written and spoken communication
- Ability to recognize and understand customer needs
- Comfort working collaboratively in a team
- Empathetic, customer-focused approach with attentive listening skills
- Ability to prioritize effectively and deliver simple, fast solutions
- Commitment to continuous learning and personal development
- Access to a computer with an i5 or i7 processor, 16GB RAM, and 256GB SSD
- Internet connection with a minimum speed of 30 Mbps
- Flexibility to work rotating morning, afternoon, evening, weekend, and night shifts
- Full attendance and no planned leave during the first three months of onboarding and training
Benefits
- Rotating monthly schedule with nine-hour shifts and a minimum 11-hour break between shifts
- Professional development support throughout and beyond onboarding
- Written support only through chat, email, and social channels; no phone calls
- Fast-moving work environment with realistic goals and clearly defined KPIs
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