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Preply
Preply
501 – 1.000 Angajați
B2CEducațiePiață online
Preply este o piață educațională pentru învățare personalizată, live. Platforma îi ajută pe cursanți să găsească profesori calificați pentru lecții individuale de limbi străine și alte materii și oferă instrumente pentru descoperirea profesorilor, recenzii, programarea lecțiilor, plăți securizate, învățare pe dispozitive mobile și monitorizarea progresului. Preply sprijină, de asemenea, instruirea lingvistică pentru companii, oferind persoanelor și organizațiilor modalități flexibile de a-și dezvolta competențe practice și orientate spre examene.
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Locurile de muncă ale companiei

Customer Care Specialist – India (Remote)

Provide written customer support to Preply’s global language-learning community through live chat, email, and social channels. Resolve issues, strengthen customer satisfaction, and relay user insights to product teams.

INIndia
8.004 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Handle customer questions and resolve support issues
  • Escalate recurring problem areas to the appropriate team
  • Promote a consistently positive customer experience
  • Gather, organize, and monitor user feedback
  • Partner with product teams on issue resolution and customer insight sharing
  • Advocate for Preply users through clear written communication

Cerințe

  • Prior experience supporting customers through live chat
  • Fluent English communication skills
  • Strong technical aptitude and analytical judgment
  • Capacity to develop proactive, creative solutions
  • Excellent written and spoken communication
  • Ability to recognize and understand customer needs
  • Comfort working collaboratively in a team
  • Empathetic, customer-focused approach with attentive listening skills
  • Ability to prioritize effectively and deliver simple, fast solutions
  • Commitment to continuous learning and personal development
  • Access to a computer with an i5 or i7 processor, 16GB RAM, and 256GB SSD
  • Internet connection with a minimum speed of 30 Mbps
  • Flexibility to work rotating morning, afternoon, evening, weekend, and night shifts
  • Full attendance and no planned leave during the first three months of onboarding and training

Beneficii

  • Rotating monthly schedule with nine-hour shifts and a minimum 11-hour break between shifts
  • Professional development support throughout and beyond onboarding
  • Written support only through chat, email, and social channels; no phone calls
  • Fast-moving work environment with realistic goals and clearly defined KPIs

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