Preply
Preply
501 – 1,000 कर्मचारी
B2Cमार्केटप्लेसशिक्षा
Preply व्यक्तिगत और लाइव शिक्षा के लिए एक शैक्षिक मार्केटप्लेस है। इसका प्लेटफ़ॉर्म शिक्षार्थियों को भाषाओं और अन्य विषयों में आमने-सामने पाठों के लिए पेशेवर ट्यूटर खोजने में मदद करता है। इसमें ट्यूटर खोजने, समीक्षाएँ देखने, समय-सारणी बनाने, सुरक्षित भुगतान, मोबाइल लर्निंग और प्रगति पर नज़र रखने के लिए सुविधाएँ उपलब्ध हैं। Preply कॉर्पोरेट भाषा प्रशिक्षण भी प्रदान करता है, जिससे व्यक्तियों और संगठनों को व्यावहारिक तथा परीक्षा-केंद्रित कौशल विकसित करने के लचीले तरीके मिलते हैं।

Customer Care Specialist – India (Remote)

Provide written customer support to Preply’s global language-learning community through live chat, email, and social channels. Resolve issues, strengthen customer satisfaction, and relay user insights to product teams.

विवरण

  • Handle customer questions and resolve support issues
  • Escalate recurring problem areas to the appropriate team
  • Promote a consistently positive customer experience
  • Gather, organize, and monitor user feedback
  • Partner with product teams on issue resolution and customer insight sharing
  • Advocate for Preply users through clear written communication

आवश्यकताएँ

  • Prior experience supporting customers through live chat
  • Fluent English communication skills
  • Strong technical aptitude and analytical judgment
  • Capacity to develop proactive, creative solutions
  • Excellent written and spoken communication
  • Ability to recognize and understand customer needs
  • Comfort working collaboratively in a team
  • Empathetic, customer-focused approach with attentive listening skills
  • Ability to prioritize effectively and deliver simple, fast solutions
  • Commitment to continuous learning and personal development
  • Access to a computer with an i5 or i7 processor, 16GB RAM, and 256GB SSD
  • Internet connection with a minimum speed of 30 Mbps
  • Flexibility to work rotating morning, afternoon, evening, weekend, and night shifts
  • Full attendance and no planned leave during the first three months of onboarding and training

लाभ

  • Rotating monthly schedule with nine-hour shifts and a minimum 11-hour break between shifts
  • Professional development support throughout and beyond onboarding
  • Written support only through chat, email, and social channels; no phone calls
  • Fast-moving work environment with realistic goals and clearly defined KPIs

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