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Asiacruit
Asiacruit
51 – 200 Employees
B2BRecruitment
Asiacruit is a B2B recruitment and workforce services company that helps businesses hire and manage employees across Asia. Its Employer of Record and Business Process Outsourcing services cover payroll administration, HR support, compliance, and regional expansion without requiring clients to establish local legal entities. Asiacruit also advertises job opportunities and supports cross-border workforce management, with a company culture recognized as a Great Place to Work in the Philippines.
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Client Success Specialist (Hybrid, Philippines)

Manage client relationships and service delivery for Asiacruit’s Philippine talent solutions. Coordinate onboarding, requests, and cross-functional responses to support client satisfaction.

PHPhilippines
₱30,000 – ₱50,000 / month
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Act as the primary contact for assigned clients, building responsive and trusted professional relationships.
  • Resolve client questions, requests, concerns, and follow-up items through completion.
  • Monitor client needs, service commitments, project updates, and open action items.
  • Coordinate with internal teams to assign, track, and complete client requests accurately and on schedule.
  • Keep clients informed about timelines, deliverables, service issues, and next steps.
  • Arrange and lead client meetings, check-ins, onboarding sessions, and business reviews as required.
  • Create agendas, record meeting notes, document decisions, and monitor follow-up actions.
  • Assist with onboarding, implementation, account transitions, renewals, and ongoing engagement.
  • Find ways to improve client adoption, engagement, satisfaction, and service results.
  • Review client feedback and appropriately escalate risks, recurring problems, or signs of dissatisfaction.
  • Keep client records, account details, service documents, and communications accurate in CRM or client management systems.
  • Track client success metrics, service issues, response times, and other relevant performance measures.
  • Help produce client reports, account summaries, presentations, and business review materials.
  • Collect and share client feedback to support improvements to processes, services, and customer experience.
  • Work with sales, operations, support, finance, and leadership teams on cross-functional client needs.
  • Communicate proactively with clients before issues arise.
  • Assist with additional client success, account management, and operational responsibilities as needed.

Requirements

  • Bring at least two years of experience in client success, account management, customer support, customer experience, service delivery, or a related field.
  • Have experience managing client communications, service requests, and account activities.
  • Can effectively manage multiple clients, projects, and competing priorities.
  • Experience in B2B, outsourcing, technology, professional services, or another client-facing setting is advantageous.
  • Demonstrate strong written and spoken English communication skills.
  • Communicate professionally with clients and internal stakeholders.
  • Can clearly explain processes, updates, timelines, and solutions to varied audiences.
  • Possess strong customer service, relationship-building, and stakeholder management abilities.
  • Be proactive, organized, detail-oriented, and reliable in following through.
  • Can manage deadlines, coordinate tasks, and balance competing demands.
  • Able to identify issues, set expectations, and escalate concerns when appropriate.
  • Have experience with CRM, customer support, helpdesk, or project management tools.
  • Be proficient with Microsoft 365, including Outlook, Teams, Word, Excel, and PowerPoint.
  • Have prepared reports, presentations, meeting notes, and client documentation.
  • Apply strong problem-solving skills with a solutions-oriented mindset.
  • Experience supporting onboarding, training, adoption, retention, or account growth is a plus.
  • Experience collaborating with remote or cross-functional teams is preferred.
  • A bachelor’s degree in Business, Communications, Marketing, Management, or a related discipline is preferred but not required.

Benefits

  • Gain practical experience in client success, account management, customer experience, and service coordination.
  • Build stronger communication, organization, problem-solving, and stakeholder management capabilities.
  • Develop toward broader client success, account management, or service delivery opportunities through ownership and strong performance.
  • Collaborate with US-based clients and cross-functional teams serving multiple industries.

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