LogoFresh Jobs Ahead
The Cigna Group
The Cigna Group
HealthcareHealthcare InsurancePharmaceuticals
The Cigna Group is a global healthcare company operating through Cigna Healthcare and Evernorth Health Services. Its work combines healthcare services, health insurance, and pharmacy benefits management to support the health and wellbeing of customers, clients, and patients. The company also focuses on ethical healthcare and artificial intelligence practices, health equity, responsible environmental and social governance, and innovation in how care is delivered.
LinkedIn
Company Jobs

Client Service Executive - Cigna Global Health Benefits (Remote, U.S.)

Manage Cigna Global Health Benefits accounts through service strategy, issue resolution, performance reporting, and client engagement. Partner across teams to strengthen relationships, support growth, and address complex service needs.

USUnited States
$82,700 – $137,800 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Manage a portfolio of accounts within the CGHB National Account Segment
  • Work with Sales to develop lasting client relationships and strengthen Cigna’s position in the global market
  • Lead end-to-end service delivery while resolving client and customer needs efficiently and cost-effectively
  • Create case-specific service strategies and tailored solutions for plan administration
  • Organize priorities and deliverables to produce timely, high-quality results
  • Coordinate with internal matrix teams on escalated billing, banking, eligibility, customer service, plan setup, and claim payment matters
  • Investigate root causes and promote resolution during the first contact
  • Participate in client meetings and provide perspective on complex client and customer concerns
  • Connect Cigna subject-matter experts to carry out the client service strategy
  • Track issues from initial identification through final resolution
  • Collaborate with Sales, Underwriting, and Operations on client service plans, growth opportunities, and retail strategies
  • Keep the Sales account management team informed about service risks and potential account concerns
  • Track client health, account measures, and performance guarantees
  • Proactively engage clients about service scorecard and dashboard outcomes
  • Deliver standard service reporting to account teams and clients
  • Evaluate data and trends, then present the findings to clients

Requirements

  • A bachelor’s degree in business administration, business communication, marketing, or another suitable professional field is preferred and required, or equivalent work experience
  • At least four years of experience in account management, account services, sales, or another customer-facing field involving substantial interaction and problem-solving
  • Ability to work with and influence key decision-makers and clients through negotiation, ambiguity management, and conflict resolution
  • Strong analytical skills with the ability to create, monitor, and pursue measurable performance goals
  • Proficiency with Salesforce Service Center and Diamond is preferred
  • Experience preparing customer or producer communications and delivering presentations
  • Proven ability to negotiate and influence internal and external stakeholders
  • Demonstrated leadership and motivational ability in a fast-paced setting
  • Willingness to travel as needed to support client relationships and service delivery
  • Home-based work requires cable broadband or fiber-optic internet with at least 10 Mbps download and 5 Mbps upload speeds
  • Qualified applicants are considered without regard to legally protected characteristics
  • Candidates must follow the employer’s tobacco and nicotine policy where legally permitted

Benefits

  • Eligibility for the annual bonus plan
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k) plan
  • Company-paid life insurance
  • Tuition reimbursement
  • At least 18 paid days off each year
  • Paid holidays
  • Leaves of absence
  • Remote work arrangement
  • Cable broadband or fiber-optic internet required for home-based work

Related Jobs

Jerry

Community Manager, Reddit and Social Media

Jerry
201 – 500 Employees
H1B Visa SponsorConsultingLogisticsMarketing
CACanadaUSUnited StatesAZArizonaCACaliforniaCOColoradoFLFloridaILIllinoisMAMassachusettsNVNevadaNJNew JerseyNYNew YorkNCNorth CarolinaOROregonTNTennesseeTXTexasUTUtahVAVirginia
$75,000 – $110,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCommunity Manager

Grow Jerry’s presence on Reddit, Quora, YouTube, and TikTok, building trusted communities around its AI-powered advisor for cars, homes, and other physical assets.

Open
hey contact heroes GmbH

Outbound Telesales Team Leader

hey contact heroes GmbH
501 – 1,000 Employees
B2BB2CHR Tech
DEGermanyRemoteFull-timeSeniorGerman RequiredSalesTelesales

Lead and coach the outbound telesales team at hey contact heroes, an international customer service provider. This fully remote role focuses on sales performance, team development, and operational quality.

Open