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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Healthcare Customer Service Representative - Mexico Remote
Provide bilingual customer support to Mexican health plan members with transportation-service questions. Handle inbound calls, data entry, HIPAA-compliant information, and escalations in a remote role.
Description
- Respond to inbound calls from health plan members and representatives
- Identify customer needs through attentive listening and professional communication
- Give accurate information and assistance about available transportation services
- Address customer questions and concerns with patience, empathy, and professionalism
- Enter and maintain accurate customer data
- Achieve established performance and quality standards
- Protect PHI by following HIPAA and other compliance requirements
- Refer transportation and customer service issues to the appropriate leadership team
- Take part in required training and coaching
- Finish all required compliance and training courses
- Maintain professional conduct and appearance during training and ongoing coaching
- Keep the camera on during required training and meeting sessions
Requirements
- At least six months of inbound contact center experience or transferable healthcare experience
- Full professional fluency in English and Spanish
- Strong verbal and written communication abilities
- Accurate data-entry skills with close attention to detail
- Ability to adjust to a fast-paced call environment
- Confidence handling difficult or emotionally charged customer interactions
- Professional and courteous communication style
- Ability to work independently while managing competing priorities
- Moderate proficiency with Microsoft Teams, Outlook, and Word
- Professional appearance and demeanor must be maintained
- Availability to appear on camera during training and required meetings
- Ability to meet attendance and punctuality standards
- Download speed of approximately 80–100 Mbps
- Upload speed of approximately 12–20 Mbps
- Quiet, distraction-free workspace during scheduled hours
- No competing responsibilities that conflict with scheduled work hours
- Personal equipment suitable for performing the role
- Windows 11 PC; Mac computers are not supported
- 16 GB of RAM
- Two monitors
- Webcam and wired USB headset
- i5 processor or better
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
- Completion of every hiring-stage requirement, including a background check
- Cultural fit assessment may be required
Benefits
- Weekly payment in arrears
- Fully remote work from home in Mexico
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