Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Bilingual Healthcare Customer Service Representative - Mexico Remote

Provide bilingual customer support to Mexican health plan members with transportation-service questions. Handle inbound calls, data entry, HIPAA-compliant information, and escalations in a remote role.

Descriere

  • Respond to inbound calls from health plan members and representatives
  • Identify customer needs through attentive listening and professional communication
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain accurate customer data
  • Achieve established performance and quality standards
  • Protect PHI by following HIPAA and other compliance requirements
  • Refer transportation and customer service issues to the appropriate leadership team
  • Take part in required training and coaching
  • Finish all required compliance and training courses
  • Maintain professional conduct and appearance during training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Full professional fluency in English and Spanish
  • Strong verbal and written communication abilities
  • Accurate data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally charged customer interactions
  • Professional and courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities that conflict with scheduled work hours
  • Personal equipment suitable for performing the role
  • Windows 11 PC; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Completion of every hiring-stage requirement, including a background check
  • Cultural fit assessment may be required

Beneficii

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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