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Kobie
Kobie
201 – 500 Employees
ConsultingHospitalityLogistics
Kobie is a global loyalty solutions company that helps major brands turn customer data into stronger, more measurable relationships. Its work combines loyalty strategy, strategic services, composable technology, human-guided AI, and the Kobie Alchemy® Loyalty Cloud platform to design, deliver, and evaluate customer loyalty experiences. Kobie serves organizations across retail, travel and hospitality, financial services, entertainment, quick-service restaurants, and telecommunications, with expertise spanning consulting, hospitality, and logistics.
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Associate Director of Client Services, Loyalty Strategy

Lead retail loyalty strategy, promotions, and client partnerships at Kobie, an enterprise customer loyalty solutions company. Grow accounts with data-led programs and coordinated delivery across teams.

USUnited StatesCTConnecticutFLFloridaILIllinoisMAMassachusettsMIMichiganMNMinnesotaNJNew JerseyNCNorth CarolinaPAPennsylvaniaTNTennesseeTXTexasVAVirginiaRemoteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Manage client relationships across accounts.
  • Lead client meetings and build trust with stakeholders.
  • Work with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and return on investment.
  • Plan and launch seasonal, tier-based, and milestone promotions.
  • Spot potential issues early and guide them through resolution.
  • Find opportunities to expand accounts and create growth roadmaps.
  • Lead product discussions and prepare clients for launches and major initiatives.
  • Manage daily partnerships with clients and internal teams across one or more retail accounts.
  • Use data and insights to guide loyalty strategy.
  • Lead cross-functional teams delivering programs that improve client business performance.

Requirements

  • Bring 8–10 years of experience in marketing, customer loyalty, or CRM roles.
  • Pair strategic vision with hands-on execution.
  • Apply strong analytical skills and use data to inform decisions.
  • Know CRM and loyalty platforms, as well as customer segmentation.
  • Guide cross-functional teams through influence in a fast-paced environment.
  • Hold a bachelor's degree in marketing, business, or a related field.
  • Be able to travel up to 15%.
  • Have experience managing loyalty programs.
  • Bring a background in retail, e-commerce, or hospitality.
  • Have client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Benefits

  • Flexible time off to recharge as needed.
  • Nine company-wide holidays.
  • A broad range of benefits supporting growth, development, and personal well-being.
  • Flexible work arrangements, including remote work.
  • Occasional travel for team collaboration, customer engagements, training, and company events.

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