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Kobie
Kobie
201 – 500 Angajați
ConsultanțăLogisticăOspitalitate
Kobie este o companie globală de soluții pentru loialitate care ajută mărcile importante să transforme datele despre clienți în relații mai puternice și mai ușor de măsurat. Activitatea sa combină strategia de loialitate, serviciile strategice, tehnologia modulară, inteligența artificială ghidată de oameni și platforma Kobie Alchemy® Loyalty Cloud pentru a concepe, furniza și evalua experiențe de loializare a clienților. Kobie deservește organizații din retail, călătorii și ospitalitate, servicii financiare, divertisment, restaurante cu servire rapidă și telecomunicații, având expertiză în consultanță, ospitalitate și logistică.
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Locurile de muncă ale companiei

Associate Director of Client Services, Loyalty Strategy

Lead retail loyalty strategy, promotions, and client partnerships at Kobie, an enterprise customer loyalty solutions company. Grow accounts with data-led programs and coordinated delivery across teams.

USStatele Unite ale AmericiiCTConnecticutFLFloridaILIllinoisMAMassachusettsMIMichiganMNMinnesotaNJNew JerseyNCCarolina de NordPAPennsylvaniaTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Manage client relationships across accounts.
  • Lead client meetings and build trust with stakeholders.
  • Work with Strategy and Decision Science teams to turn customer data into recommendations that improve participation, redemption, and return on investment.
  • Plan and launch seasonal, tier-based, and milestone promotions.
  • Spot potential issues early and guide them through resolution.
  • Find opportunities to expand accounts and create growth roadmaps.
  • Lead product discussions and prepare clients for launches and major initiatives.
  • Manage daily partnerships with clients and internal teams across one or more retail accounts.
  • Use data and insights to guide loyalty strategy.
  • Lead cross-functional teams delivering programs that improve client business performance.

Cerințe

  • Bring 8–10 years of experience in marketing, customer loyalty, or CRM roles.
  • Pair strategic vision with hands-on execution.
  • Apply strong analytical skills and use data to inform decisions.
  • Know CRM and loyalty platforms, as well as customer segmentation.
  • Guide cross-functional teams through influence in a fast-paced environment.
  • Hold a bachelor's degree in marketing, business, or a related field.
  • Be able to travel up to 15%.
  • Have experience managing loyalty programs.
  • Bring a background in retail, e-commerce, or hospitality.
  • Have client services or sales experience, or an advanced degree or certification in marketing or customer engagement.

Beneficii

  • Flexible time off to recharge as needed.
  • Nine company-wide holidays.
  • A broad range of benefits supporting growth, development, and personal well-being.
  • Flexible work arrangements, including remote work.
  • Occasional travel for team collaboration, customer engagements, training, and company events.

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