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Strada
Strada
5.001 – 10.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăLogistică
Strada este o companie globală de servicii care ajută organizațiile să își gestioneze forța de muncă prin tehnologie și expertiză specializată. Cu peste 30 de ani de experiență și operațiuni în mai mult de 180 de țări, compania oferă servicii globale de salarizare, administrarea resurselor umane și a beneficiilor, precum și suport de consultanță pentru platforme precum Workday și SAP. Soluțiile sale combină inteligența artificială și tehnologia avansată cu îndrumarea axată pe oameni pentru a îmbunătăți operațiunile de HR, performanța angajaților și eficiența forței de muncă în domenii precum consultanță, sănătate și logistică.
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Locurile de muncă ale companiei

Senior Client Service Lead, North America Payroll at Strada

Lead North American payroll service delivery, governance, contracts, and client relationships at Strada. Advance service quality, innovation, renewals, profitability, and customer satisfaction.

USStatele Unite ale AmericiiFLFlorida
100.170 $ – 186.030 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Help the Global CSM and Pod teams run the business effectively
  • Lead operations in line with strategic goals
  • Oversee service delivery with Customer Success Senior Managers
  • Direct regional service governance
  • Support Global Client Service Leaders and POD Leaders with client relationships and escalations
  • Train Delivery teams on client contract schedules
  • Manage Change Request pricing and support contract renewal negotiations
  • Maintain client contract records with Analysts and Legal
  • Oversee billing and contract and Change Request charges with Analysts and Finance
  • Identify upsell opportunities and coordinate support across teams
  • Promote continuous improvement, innovation, and right-first-time quality
  • Improve profitability and customer satisfaction

Cerințe

  • Ability to lead and collaborate across regions, cultures, and time zones
  • Experience leading delivery from North America with support from India
  • Experience managing teams and client relationships across countries
  • Strong knowledge of global payroll operations, outsourcing models, and compliance
  • Background in service delivery, governance, and continuous improvement
  • Track record of building trusted relationships and improving customer satisfaction

Beneficii

  • Competitive total rewards package
  • Ongoing education and training
  • Career potential in a growing global organization
  • Eligibility for bonuses or incentives depends on role and level

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