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Strada
Strada
5,001 – 10,000 Employees
H1B Visa SponsorConsultingHealthcareLogistics
Strada is a global services company that helps organizations manage their workforce through technology and specialized expertise. With more than 30 years of experience and operations spanning over 180 countries, the company provides global payroll, HR and benefits administration, and consulting support for platforms including Workday and SAP. Its solutions combine AI and advanced technology with people-focused guidance to improve HR operations, employee performance, and workforce efficiency across industries such as consulting, healthcare, and logistics.
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Senior Client Service Lead, North America Payroll at Strada

Lead North American payroll service delivery, governance, contracts, and client relationships at Strada. Advance service quality, innovation, renewals, profitability, and customer satisfaction.

USUnited StatesFLFlorida
$100,170 – $186,030 / year
RemoteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Help the Global CSM and Pod teams run the business effectively
  • Lead operations in line with strategic goals
  • Oversee service delivery with Customer Success Senior Managers
  • Direct regional service governance
  • Support Global Client Service Leaders and POD Leaders with client relationships and escalations
  • Train Delivery teams on client contract schedules
  • Manage Change Request pricing and support contract renewal negotiations
  • Maintain client contract records with Analysts and Legal
  • Oversee billing and contract and Change Request charges with Analysts and Finance
  • Identify upsell opportunities and coordinate support across teams
  • Promote continuous improvement, innovation, and right-first-time quality
  • Improve profitability and customer satisfaction

Requirements

  • Ability to lead and collaborate across regions, cultures, and time zones
  • Experience leading delivery from North America with support from India
  • Experience managing teams and client relationships across countries
  • Strong knowledge of global payroll operations, outsourcing models, and compliance
  • Background in service delivery, governance, and continuous improvement
  • Track record of building trusted relationships and improving customer satisfaction

Benefits

  • Competitive total rewards package
  • Ongoing education and training
  • Career potential in a growing global organization
  • Eligibility for bonuses or incentives depends on role and level

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