
Senior Manager, Fleet Client Services
Cox EnterprisesLead Cox Automotive’s Fleet Maintenance client portfolio and scheduling team. Improve retention, revenue, customer satisfaction, and regional operations.


Lead Cox Automotive’s Fleet Maintenance client portfolio and scheduling team. Improve retention, revenue, customer satisfaction, and regional operations.

Manage service for 150–175 small-business retirement plan clients, handling compliance, recordkeeping, advisor questions, and proactive support remotely. Partner with internal teams and outside providers to keep plans on track and clients informed.

Lead North American payroll service delivery, governance, contracts, and client relationships at Strada. Advance service quality, innovation, renewals, profitability, and customer satisfaction.

Lead Talkspace’s client support representatives, coaching the team and overseeing service quality, performance, staffing, and operational improvements.

Lead integrated B2B media strategy and senior client relationships at Wpromote, a digital marketing agency. Connect campaign performance to pipeline, revenue, and account growth for enterprise and growth-stage clients.

Lead and coach a remote team of Client Support Coordinators serving clients by phone, chat, and email. Improve service quality and team performance through feedback, operational oversight, and AI-enabled tools.