LogoFresh Jobs Ahead
Cox Enterprises
Cox Enterprises
H1B Visa SponsorAutomotiveTelecommunicationsTransport
Cox Enterprises is a communications, media, and automotive services company founded in 1898. Its businesses include Cox Communications and Cox Automotive, which deliver connectivity, B2B technology solutions, and automotive services. The company focuses on building a more connected, mobile, and sustainable world, with work spanning telecommunications, automotive, and transport. Cox Enterprises highlights innovation, inclusion, sustainability, and social impact, and its large workforce supports opportunities across a broad range of business and technology functions.
LinkedIn
Company Jobs

Senior Manager, Fleet Client Services

Lead Cox Automotive’s Fleet Maintenance client portfolio and scheduling team. Improve retention, revenue, customer satisfaction, and regional operations.

USUnited StatesNCNorth CarolinaVAVirginia
$89,400 – $134,000 / year
RemoteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Description

  • Lead the scheduling team and balance work volumes with staffing levels.
  • Manage and grow Fleet Maintenance client accounts across an assigned territory.
  • Improve client retention, account growth, revenue, technician efficiency, and customer satisfaction.
  • Handle complex customer issues as a manager-level escalation contact.
  • Manage accounts and apply performance processes to deliver measurable results.
  • Set strategic direction and oversee department operations.
  • Achieve revenue and customer churn targets.
  • Build client relationships and deliver strong customer experiences.
  • Identify growth opportunities from client needs and market trends, then recommend business solutions.
  • Work with national and regional Sales teams to increase client value.
  • Own annual sales targets and customer churn measures.
  • Coordinate client account changes with Field Operations.
  • Match Cox Automotive products and services to client business models.
  • Respond to internal and external client escalations and inquiries.
  • Track client, market, and competitor activity and report significant changes and business needs.
  • Create action plans for at-risk clients and improve account performance.
  • Watch for system alerts and emergencies and respond promptly.
  • Represent Cox management at customer meetings.
  • Communicate openly through meetings, one-on-ones, email, Teams chats, and direct conversations.
  • Coordinate with departments, physical locations, and leadership to align work and maintain service quality.
  • Follow health and safety procedures and contribute to Safety Excellence activities.
  • Complete other assigned duties.

Requirements

  • Related bachelor’s degree and at least 8 years of related experience; alternatively, a master’s degree with at least 6 years, a Ph.D. with up to 3 years, or at least 12 years of related experience.
  • At least 3 years in a management or leadership role.
  • Able to travel up to 40% within the assigned territory.
  • Valid driver’s license and a safe driving record.
  • Fleet or automotive industry experience preferred.
  • Demonstrated success building relationships, consulting, and selling value-added service solutions.
  • Ability to meet and exceed sales targets.
  • Analytical skills to support and influence decisions.
  • Skill in developing and finalizing business case scenarios.
  • Ability to build productive, professional relationships with internal and external partners.
  • Executive presence, strategic thinking, effective problem-solving, and ability to deliver business results through influence.
  • Currently authorized to work in the United States for any employer without present or future sponsorship.
  • OPT, CPT, STEM/OPT, and visa sponsorship are not available now or in the future.
  • benefits

Benefits

  • Paid flexible vacation.
  • Seven paid holidays.
  • Up to 160 hours of annual paid wellness time for the employee or family members.
  • Bereavement leave.
  • Time off to vote.
  • Jury duty leave.
  • Volunteer time off.
  • Military leave.
  • Parental leave.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid sick leave.
  • Flexible vacation or wellness days and/or paid time off.
  • Reasonable accommodations for qualified applicants and employees with disabilities.

Related Jobs

Kobie

Associate Director of Client Services, Loyalty Strategy

Kobie
201 – 500 Employees
ConsultingHospitalityLogistics
USUnited StatesCTConnecticutFLFloridaILIllinoisMAMassachusettsMIMichiganMNMinnesotaNJNew JerseyNCNorth CarolinaPAPennsylvaniaTNTennesseeTXTexasVAVirginiaRemoteFull-timeSeniorEnglish RequiredClient ServicesClient Services Representative

Lead retail loyalty strategy, promotions, and client partnerships at Kobie, an enterprise customer loyalty solutions company. Grow accounts with data-led programs and coordinated delivery across teams.

Open