LogoFresh Jobs Ahead
Cox Enterprises
Cox Enterprises
Sponsor pentru viza H1BIndustria autoTelecomunicațiiTransport
Cox Enterprises este o companie de comunicații, media și servicii auto, fondată în 1898. Printre activitățile sale se numără Cox Communications și Cox Automotive, care oferă conectivitate, soluții tehnologice pentru companii și servicii auto. Compania se concentrează pe construirea unei lumi mai conectate, mobile și sustenabile, desfășurându-și activitatea în domeniile telecomunicațiilor, industriei auto și transporturilor. Cox Enterprises pune accent pe inovație, incluziune, sustenabilitate și impact social, iar forța sa de muncă numeroasă susține oportunități într-o gamă largă de funcții de business și tehnologie.
LinkedIn
Locurile de muncă ale companiei

Senior Manager, Fleet Client Services

Lead Cox Automotive’s Fleet Maintenance client portfolio and scheduling team. Improve retention, revenue, customer satisfaction, and regional operations.

USStatele Unite ale AmericiiNCCarolina de NordVAVirginia
89.400 $ – 134.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Lead the scheduling team and balance work volumes with staffing levels.
  • Manage and grow Fleet Maintenance client accounts across an assigned territory.
  • Improve client retention, account growth, revenue, technician efficiency, and customer satisfaction.
  • Handle complex customer issues as a manager-level escalation contact.
  • Manage accounts and apply performance processes to deliver measurable results.
  • Set strategic direction and oversee department operations.
  • Achieve revenue and customer churn targets.
  • Build client relationships and deliver strong customer experiences.
  • Identify growth opportunities from client needs and market trends, then recommend business solutions.
  • Work with national and regional Sales teams to increase client value.
  • Own annual sales targets and customer churn measures.
  • Coordinate client account changes with Field Operations.
  • Match Cox Automotive products and services to client business models.
  • Respond to internal and external client escalations and inquiries.
  • Track client, market, and competitor activity and report significant changes and business needs.
  • Create action plans for at-risk clients and improve account performance.
  • Watch for system alerts and emergencies and respond promptly.
  • Represent Cox management at customer meetings.
  • Communicate openly through meetings, one-on-ones, email, Teams chats, and direct conversations.
  • Coordinate with departments, physical locations, and leadership to align work and maintain service quality.
  • Follow health and safety procedures and contribute to Safety Excellence activities.
  • Complete other assigned duties.

Cerințe

  • Related bachelor’s degree and at least 8 years of related experience; alternatively, a master’s degree with at least 6 years, a Ph.D. with up to 3 years, or at least 12 years of related experience.
  • At least 3 years in a management or leadership role.
  • Able to travel up to 40% within the assigned territory.
  • Valid driver’s license and a safe driving record.
  • Fleet or automotive industry experience preferred.
  • Demonstrated success building relationships, consulting, and selling value-added service solutions.
  • Ability to meet and exceed sales targets.
  • Analytical skills to support and influence decisions.
  • Skill in developing and finalizing business case scenarios.
  • Ability to build productive, professional relationships with internal and external partners.
  • Executive presence, strategic thinking, effective problem-solving, and ability to deliver business results through influence.
  • Currently authorized to work in the United States for any employer without present or future sponsorship.
  • OPT, CPT, STEM/OPT, and visa sponsorship are not available now or in the future.
  • benefits

Beneficii

  • Paid flexible vacation.
  • Seven paid holidays.
  • Up to 160 hours of annual paid wellness time for the employee or family members.
  • Bereavement leave.
  • Time off to vote.
  • Jury duty leave.
  • Volunteer time off.
  • Military leave.
  • Parental leave.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid sick leave.
  • Flexible vacation or wellness days and/or paid time off.
  • Reasonable accommodations for qualified applicants and employees with disabilities.

Locuri de muncă similare

Wpromote

Senior Director of B2B Client Services — Remote, United States

Wpromote
201 – 500 Angajați
Marketing
USStatele Unite ale Americii
150.000 $ – 175.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Lead integrated B2B media strategy and senior client relationships at Wpromote, a digital marketing agency. Connect campaign performance to pipeline, revenue, and account growth for enterprise and growth-stage clients.

Deschide
Stitch Fix

Senior Remote Client Support Team Lead at Stitch Fix

Stitch Fix
5.001 – 10.000 Angajați
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
USStatele Unite ale Americii
60.000 $ – 95.000 $ / an
RemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Lead and coach a remote team of Client Support Coordinators serving clients by phone, chat, and email. Improve service quality and team performance through feedback, operational oversight, and AI-enabled tools.

Deschide
Kobie

Associate Director of Client Services, Loyalty Strategy

Kobie
201 – 500 Angajați
ConsultanțăLogisticăOspitalitate
USStatele Unite ale AmericiiCTConnecticutFLFloridaILIllinoisMAMassachusettsMIMichiganMNMinnesotaNJNew JerseyNCCarolina de NordPAPennsylvaniaTNTennesseeTXTexasVAVirginiaRemoteNormă întreagăSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Lead retail loyalty strategy, promotions, and client partnerships at Kobie, an enterprise customer loyalty solutions company. Grow accounts with data-led programs and coordinated delivery across teams.

Deschide
NEVER ENDING TRAVELS

Remote Travel Scheduling and Client Services Coordinator

NEVER ENDING TRAVELS
1 – 10 Angajați
Alimente și băuturiLogisticăOspitalitate
USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Coordinate vacation schedules, reservations, and itineraries remotely for Never Ending Travels. Help clients plan their trips through clear communication, organized records, and timely follow-up.

Deschide