Strada
Strada
Strada एक वैश्विक सेवा कंपनी है, जो प्रौद्योगिकी और विशेषज्ञता के माध्यम से संगठनों को अपने कार्यबल का प्रबंधन करने में सहायता करती है। 30 से अधिक वर्षों के अनुभव और 180 से अधिक देशों में संचालन के साथ, कंपनी वैश्विक पेरोल, मानव संसाधन और लाभ प्रशासन के साथ-साथ Workday और SAP जैसे प्लेटफ़ॉर्म के लिए परामर्श सहायता प्रदान करती है। इसके समाधान लोगों पर केंद्रित मार्गदर्शन के साथ कृत्रिम बुद्धिमत्ता और उन्नत प्रौद्योगिकी का संयोजन करते हैं, ताकि परामर्श, स्वास्थ्य सेवा और लॉजिस्टिक्स जैसे क्षेत्रों में मानव संसाधन संचालन, कर्मचारी प्रदर्शन और कार्यबल दक्षता में सुधार किया जा सके।

Senior Client Service Lead, North America Payroll at Strada

Lead North American payroll service delivery, governance, contracts, and client relationships at Strada. Advance service quality, innovation, renewals, profitability, and customer satisfaction.

विवरण

  • Help the Global CSM and Pod teams run the business effectively
  • Lead operations in line with strategic goals
  • Oversee service delivery with Customer Success Senior Managers
  • Direct regional service governance
  • Support Global Client Service Leaders and POD Leaders with client relationships and escalations
  • Train Delivery teams on client contract schedules
  • Manage Change Request pricing and support contract renewal negotiations
  • Maintain client contract records with Analysts and Legal
  • Oversee billing and contract and Change Request charges with Analysts and Finance
  • Identify upsell opportunities and coordinate support across teams
  • Promote continuous improvement, innovation, and right-first-time quality
  • Improve profitability and customer satisfaction

आवश्यकताएँ

  • Ability to lead and collaborate across regions, cultures, and time zones
  • Experience leading delivery from North America with support from India
  • Experience managing teams and client relationships across countries
  • Strong knowledge of global payroll operations, outsourcing models, and compliance
  • Background in service delivery, governance, and continuous improvement
  • Track record of building trusted relationships and improving customer satisfaction

लाभ

  • Competitive total rewards package
  • Ongoing education and training
  • Career potential in a growing global organization
  • Eligibility for bonuses or incentives depends on role and level

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