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Consumer Direct Care Network
Consumer Direct Care Network
HealthcareHR Tech
Consumer Direct Care Network operates at the intersection of healthcare and HR technology, supporting consumer-directed home care. Its services help people who manage their own personal care navigate the operational work behind self-directed services, including caregiver payroll, employer-of-record administration, training, background checks, compliance, and connections to care resources. The company supports participants in consumer-directed Medicaid and similar long-term services programs, as well as individuals seeking in-home assistance, while helping self-directed caregivers work within the required administrative framework.
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Administrative Coordinator - Hybrid in Missoula, Montana

Administrative Coordinator supporting Consumer Direct Care Network’s home- and community-based care services. This role manages client and team communications, intake and enrollment, authorizations, records, and daily administrative coordination.

USUnited StatesMTMontana
$20 / hour
HybridFull-timeMiddleSeniorEnglish RequiredAdministrative Assistant

Description

  • Act as the main contact for clients and team members, with an emphasis on handling high call volumes.
  • Answer questions and deliver responsive, professional service to clients and colleagues.
  • Manage incoming and outgoing calls.
  • Provide accurate responses through email, messaging, and chat as needed.
  • Hear customer concerns, resolve issues when possible, and direct customers to additional support when appropriate.
  • Deliver routine administrative assistance each day.
  • Review, process, and update forms and documents in the designated systems.
  • Assist accounts receivable by verifying service authorizations and collaborating with MCO representatives to correct inaccuracies.
  • Comply with applicable laws, standards, and established procedures.
  • Set priorities and coordinate workflows around team and customer needs.
  • Operate computer systems and standard office software.
  • Manage intake, referral, and enrollment processes while keeping records accurate.
  • Complete required training and professional development activities.
  • Use bilingual communication abilities to assist customers when needed.
  • Perform other related responsibilities as assigned.

Requirements

  • Customer service or call center background, including support delivered by phone, email, messaging, or chat.
  • A combination of education and experience that equips you to carry out the role’s responsibilities.
  • Successful completion of a background screening.
  • High school diploma, GED, or comparable education or experience.
  • Administrative or clerical support experience in an office or service setting.
  • Bilingual communication ability may be useful in certain locations.
  • Authorization to work legally in the United States.
  • Consumer Direct Care Network does not offer visa sponsorship or STEM OPT extensions to employees.

Benefits

  • Meaningful work helping others.
  • A lively, collaborative workplace centered on team unity.
  • The satisfaction of making a difference through your work and in the lives served.
  • Professional training supporting skill development and career growth.
  • Medical, dental, and vision insurance.
  • Vacation accrued at 3.07 hours per pay period for use after accrual.
  • Profit-sharing for employees in good standing.
  • Two paid floating holidays.
  • Nine paid federal holidays.
  • Paid Safe Sick Time accrued at one hour per 30 hours worked for use after accrual.
  • Instant Earnings Option.
  • 401(k) retirement plan with a discretionary company match.
  • Company-paid life insurance.
  • Supplemental life, accident, critical illness, and hospital coverage.
  • Short- and long-term disability coverage.
  • Paid parental leave.
  • Flexible Spending Account.
  • Employee Assistance Program.
  • Pet insurance.

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