Consumer Direct Care Network स्वास्थ्य सेवा और मानव संसाधन प्रौद्योगिकी के संगम पर काम करता है और उपभोक्ता-निर्देशित घरेलू देखभाल में सहायता प्रदान करता है। इसकी सेवाएँ उन लोगों को स्व-निर्देशित सेवाओं से जुड़े संचालन संबंधी कार्यों को संभालने में मदद करती हैं जो अपनी व्यक्तिगत देखभाल का प्रबंधन स्वयं करते हैं। इनमें देखभालकर्मियों का वेतन-प्रबंधन, नियोक्ता-रिकॉर्ड प्रशासन, प्रशिक्षण, पृष्ठभूमि जाँच, अनुपालन और देखभाल संसाधनों से संपर्क शामिल हैं। कंपनी उपभोक्ता-निर्देशित Medicaid और इसी तरह के दीर्घकालिक सेवा कार्यक्रमों में प्रतिभागियों के साथ-साथ घर पर सहायता चाहने वाले लोगों को भी सहयोग देती है, और स्व-निर्देशित देखभालकर्मियों को आवश्यक प्रशासनिक ढाँचे के भीतर काम करने में मदद करती है।
Administrative Coordinator - Hybrid in Missoula, Montana
Administrative Coordinator supporting Consumer Direct Care Network’s home- and community-based care services. This role manages client and team communications, intake and enrollment, authorizations, records, and daily administrative coordination.
विवरण
- Act as the main contact for clients and team members, with an emphasis on handling high call volumes.
- Answer questions and deliver responsive, professional service to clients and colleagues.
- Manage incoming and outgoing calls.
- Provide accurate responses through email, messaging, and chat as needed.
- Hear customer concerns, resolve issues when possible, and direct customers to additional support when appropriate.
- Deliver routine administrative assistance each day.
- Review, process, and update forms and documents in the designated systems.
- Assist accounts receivable by verifying service authorizations and collaborating with MCO representatives to correct inaccuracies.
- Comply with applicable laws, standards, and established procedures.
- Set priorities and coordinate workflows around team and customer needs.
- Operate computer systems and standard office software.
- Manage intake, referral, and enrollment processes while keeping records accurate.
- Complete required training and professional development activities.
- Use bilingual communication abilities to assist customers when needed.
- Perform other related responsibilities as assigned.
आवश्यकताएँ
- Customer service or call center background, including support delivered by phone, email, messaging, or chat.
- A combination of education and experience that equips you to carry out the role’s responsibilities.
- Successful completion of a background screening.
- High school diploma, GED, or comparable education or experience.
- Administrative or clerical support experience in an office or service setting.
- Bilingual communication ability may be useful in certain locations.
- Authorization to work legally in the United States.
- Consumer Direct Care Network does not offer visa sponsorship or STEM OPT extensions to employees.
लाभ
- Meaningful work helping others.
- A lively, collaborative workplace centered on team unity.
- The satisfaction of making a difference through your work and in the lives served.
- Professional training supporting skill development and career growth.
- Medical, dental, and vision insurance.
- Vacation accrued at 3.07 hours per pay period for use after accrual.
- Profit-sharing for employees in good standing.
- Two paid floating holidays.
- Nine paid federal holidays.
- Paid Safe Sick Time accrued at one hour per 30 hours worked for use after accrual.
- Instant Earnings Option.
- 401(k) retirement plan with a discretionary company match.
- Company-paid life insurance.
- Supplemental life, accident, critical illness, and hospital coverage.
- Short- and long-term disability coverage.
- Paid parental leave.
- Flexible Spending Account.
- Employee Assistance Program.
- Pet insurance.