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Consumer Direct Care Network
Consumer Direct Care Network
Asistență medicalăTehnologie HR
Consumer Direct Care Network activează la intersecția dintre serviciile medicale și tehnologia pentru resurse umane, sprijinind îngrijirea la domiciliu gestionată direct de beneficiari. Serviciile sale ajută persoanele care își gestionează singure îngrijirea personală să facă față activităților operaționale din spatele serviciilor autogestionate, inclusiv salarizarea îngrijitorilor, administrarea în calitate de angajator oficial, instruirea, verificarea antecedentelor, respectarea cerințelor și conectarea la resurse de îngrijire. Compania sprijină participanții la programe Medicaid de îngrijire autogestionată și la programe similare de servicii pe termen lung, precum și persoanele care caută asistență la domiciliu, ajutând în același timp îngrijitorii autogestionați să lucreze în cadrul administrativ necesar.
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Administrative Coordinator - Hybrid in Missoula, Montana

Administrative Coordinator supporting Consumer Direct Care Network’s home- and community-based care services. This role manages client and team communications, intake and enrollment, authorizations, records, and daily administrative coordination.

USStatele Unite ale AmericiiMTMontana
20 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistent administrativ

Descriere

  • Act as the main contact for clients and team members, with an emphasis on handling high call volumes.
  • Answer questions and deliver responsive, professional service to clients and colleagues.
  • Manage incoming and outgoing calls.
  • Provide accurate responses through email, messaging, and chat as needed.
  • Hear customer concerns, resolve issues when possible, and direct customers to additional support when appropriate.
  • Deliver routine administrative assistance each day.
  • Review, process, and update forms and documents in the designated systems.
  • Assist accounts receivable by verifying service authorizations and collaborating with MCO representatives to correct inaccuracies.
  • Comply with applicable laws, standards, and established procedures.
  • Set priorities and coordinate workflows around team and customer needs.
  • Operate computer systems and standard office software.
  • Manage intake, referral, and enrollment processes while keeping records accurate.
  • Complete required training and professional development activities.
  • Use bilingual communication abilities to assist customers when needed.
  • Perform other related responsibilities as assigned.

Cerințe

  • Customer service or call center background, including support delivered by phone, email, messaging, or chat.
  • A combination of education and experience that equips you to carry out the role’s responsibilities.
  • Successful completion of a background screening.
  • High school diploma, GED, or comparable education or experience.
  • Administrative or clerical support experience in an office or service setting.
  • Bilingual communication ability may be useful in certain locations.
  • Authorization to work legally in the United States.
  • Consumer Direct Care Network does not offer visa sponsorship or STEM OPT extensions to employees.

Beneficii

  • Meaningful work helping others.
  • A lively, collaborative workplace centered on team unity.
  • The satisfaction of making a difference through your work and in the lives served.
  • Professional training supporting skill development and career growth.
  • Medical, dental, and vision insurance.
  • Vacation accrued at 3.07 hours per pay period for use after accrual.
  • Profit-sharing for employees in good standing.
  • Two paid floating holidays.
  • Nine paid federal holidays.
  • Paid Safe Sick Time accrued at one hour per 30 hours worked for use after accrual.
  • Instant Earnings Option.
  • 401(k) retirement plan with a discretionary company match.
  • Company-paid life insurance.
  • Supplemental life, accident, critical illness, and hospital coverage.
  • Short- and long-term disability coverage.
  • Paid parental leave.
  • Flexible Spending Account.
  • Employee Assistance Program.
  • Pet insurance.

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