Ensemble Health Partners provides revenue cycle management services for hospitals, health systems, and affiliated physician groups. Its end-to-end offering combines experienced, certified revenue cycle professionals with advanced technology and AI to help healthcare organizations improve collections, address denials and underpayments, control costs, and create a more consistent patient financial experience. The company works closely with provider organizations to strengthen financial operations and support sustainable growth.
Onsite Financial Counselor — Charleston, SC
Support hospital admissions by estimating and collecting patient balances, verifying insurance, and assisting with financial assistance and account follow-up. The role also handles cashiering, registration paperwork, and coordination with care teams.
Description
- Review patient benefits and collect balances for admitted patients, including prior amounts owed.
- Gather insurance and financial details to estimate and collect patient balances.
- Meet daily point-of-service collection targets.
- Contact recently discharged patients about unpaid estimated balances within seven days.
- Handle cashiering, including daily cash reconciliation and deposits.
- Manage flat-rate contracts, bundled services, and self-pay arrangements.
- Share case updates and escalation details with internal and external stakeholders.
- Coordinate regulatory forms with Case Management and Utilization Management.
- Track missed collection opportunities and document at least three patient contact attempts each day.
- Maintain client and Ensemble work queues, including edits for unbilled accounts.
- Prepare follow-up reports, complete next-day verification, and analyze denial root causes.
- Communicate with patients who cannot pay while admitted.
- Complete registration consents and forms at or after admission.
- Prepare and submit CFO escalations for estimated balances that remain unpaid.
- Assist eligibility specialists with insurance checks, Medicaid and charity processing, searches for secondary coverage, self-pay coverage inquiries, and coordination-of-benefits guidance.
- Work daily queues to update and clear unbilled accounts.
Requirements
- Bring 1–3 years of customer service experience.
- Have a high school diploma or GED.
- Earn the company-paid CRCR certification within nine months of hire.
- Be curious and receptive to innovation, including AI.
- Understand Medicare and Medicaid benefits at a basic level.
- Understand Labor & Delivery benefits at a basic level.
- Be able to interpret and explain EOBs.
- Have knowledge of grants and research.
- Know Black Lung qualification processes.
- Know COBRA benefits.
- Know Healthcare Sharing Ministry coverage.
- Understand billing and back-end processes.
- Know the DEERS process.
- Reside in the United States and be authorized to work there.
Benefits
- Bonus incentives.
- Paid certifications.
- Tuition reimbursement.
- Comprehensive healthcare, time off, retirement, and well-being programs.
- Career advancement opportunities.
- Professional development opportunities.
- Quarterly and annual incentive programs.
- Work-life flexibility.
- Reasonable accommodations for qualified individuals with disabilities.